Jeletha Sessions
Richmond,VA
Summary
Energetic Petroleum Transport Driver focused on building a career in healthcare administration with my education and professional experience. Strongly committed to joining a healthcare team to assist in office operations. Excellent communication and relationship-building skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Petroleum Transport Driver
Speedway Transport Operations
12.2023 - Current
- Participated in regular safety meetings to stay informed on industry best practices and company-specific safety initiatives.
- Answered phone calls and responded to inquiries from operation managers, dispatchers and mechanics.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed calendars, scheduled appointments, and coordinated truck and trailer repairs with dispatchers, operation managers and mechanics.
- Loaded and unloaded petroleum products safely using specialized equipment designed for hazardous materials handling.
- Represented company professionally and built lasting relationships with customers and other drivers.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Owner Operator
Greatwide Truckload Managment
04.2023 - 11.2023
- Answered phone calls and responded to inquiries from dispatchers, operations managers and customers.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted customers with professionalism and enthusiasm before providing a safe delivery of products.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Collaborated with cross-functional teams to achieve deliveries within tight timelines.
- Operated with safety and skill to avoid accidents and delays.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Petroleum Transport Driver
Speedway Transport Operations
03.2022 - 04.2023
- Participated in regular safety meetings to stay informed on industry best practices and company-specific safety initiatives.
- Answered phone calls and responded to inquiries from operation managers, dispatchers and mechanics.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed calendars, scheduled appointments, and coordinated truck and trailer repairs with dispatchers, operation managers and mechanics.
- Loaded and unloaded petroleum products safely using specialized equipment designed for hazardous materials handling.
- Represented company professionally and built lasting relationships with customers and other drivers.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Petroleum Transport Driver
Eagle Transport Corporation
07.2021 - 04.2022
- Participated in regular safety meetings to stay informed on industry best practices and company-specific safety initiatives.
- Greeted customers professionally and provided friendly, knowledgeable assistance.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing electronic systems.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing calls and emails.
- Loaded and unloaded petroleum products safely using specialized equipment designed for hazardous materials handling.
- Improved overall safety record through proactive maintenance checks and addressing any issues promptly.
Truck Driver
Dedicated Logistics
02.2019 - 06.2021
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Greeted office support and customers professionally and provided friendly, knowledgeable assistance.
- Supported office staff and transportation operational requirements with data entry tasks.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Supported transportation operations by ordering necessary supplies, managing deliveries, and coordinating maintenance requests when needed.
- Provided exceptional customer service, addressing customer concerns promptly and professionally.
- Prepared customers products by loading and organizing deliveries ahead of appointments.
- Operated with safety and skill to avoid accidents and delays.
Sales Customer Experience Coach
The Results Companies
06.2014 - 03.2019
- Assisted in training new sales representatives on call center procedures, ensuring consistent quality of services provided.
- Conducted regular evaluations of sales representatives performance, identifying areas of strength and opportunities for growth.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting customers via phone, and data entry.
- Provided exceptional customer service, addressing customers concerns promptly and professionally.
- Collaborated closely with customer service managers to coordinate customer care procedures and support overall call center operations.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling customer files or company documentation.
- Entered data into system and updated customer contacts with information to keep records current.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
Education
Bachelor of Science - Business Management
Virginia State University
Petersburg, VASkills
- Excellent attention to details
- Ability to learn new systems
- Ability to multi-task in very stressful detail-oriented environments
- Professional telephone etiquette
- Time management mastery
- Managing critical document records
- Inbound phone call handling
- Filing bills
- Excellent Problem-solving abilities
- Self-motivation and discipline
- Appointment management
- Familiar with medical terminology
Languages
English
Native or Bilingual
Timeline
Petroleum Transport Driver
Speedway Transport Operations
12.2023 - Current
Owner Operator
Greatwide Truckload Managment
04.2023 - 11.2023
Petroleum Transport Driver
Speedway Transport Operations
03.2022 - 04.2023
Petroleum Transport Driver
Eagle Transport Corporation
07.2021 - 04.2022
Truck Driver
Dedicated Logistics
02.2019 - 06.2021
Sales Customer Experience Coach
The Results Companies
06.2014 - 03.2019
Bachelor of Science - Business Management
Virginia State University
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