Jelexus Alexander
Dallas ,TX
Summary
Professional with strong experience in collections, prepared for this role. Skilled in data management, account reconciliation, and problem-solving. Focused on team collaboration and achieving results, adaptable to changing needs. Dependable with strong analytical abilities and effective communication skills.
Experienced with debt collection and account management. Utilizes negotiation and communication skills to resolve outstanding debts efficiently. Track record of maintaining accurate records and fostering positive relationships with clients.
Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
16
16
years of professional experience
Work History
Back End Collector
Internal Revenue Service, IRS
Farmers Branch, TX
02.2019 - 06.2025
- Oversaw collection accounts, ensuring adherence to IRS regulations.
- Evaluated taxpayer information to determine optimal payment solutions and address outstanding debts.
- Facilitated effective communication with taxpayers to negotiate repayment plans and enhance compliance rates.
- Facilitated collaboration among cross-functional teams to optimize collection processes.
- Designed and implemented training materials for new staff to enhance proficiency in back-end collections tasks.
- Spearheaded initiatives to enhance customer service within collections department, strengthening taxpayer relationships.
- Managed case files to ensure timely collection of outstanding tax liabilities.
- Utilized IRS systems to track and update accounts for accurate reporting and compliance.
- Collaborated with taxpayers to negotiate payment plans and resolve disputes effectively.
- Analyzed taxpayer financial information to assess ability to pay and recommend solutions.
Collections Specialist
Exeter Finance Corp.
Irving, Tx
11.2013 - 11.2018
- Oversaw customer account management, ensuring timely payments and resolving outstanding balances.
- Implemented collection strategies to enhance recovery rates and reduce delinquencies.
- Evaluated account data to uncover trends and establish efficient follow-up procedures.
- Facilitated collaboration among team members to optimize collection processes.
- Delivered exceptional customer service by negotiating payment arrangements with clients.
- Oversaw accurate documentation of collections activity within internal systems.
- Managed outbound call operations in a high-volume call center environment.
- Facilitated negotiations to secure full balance collection.
- Facilitated exceptional customer service during collection calls, ensuring a calm and professional demeanor.
- Ensured adherence to state and federal regulations throughout all collections activities.
- Exhibited professionalism and assertiveness in interactions with challenging customers to achieve favorable resolutions.
- Analyzed account information to develop tailored repayment plans for customers.
- Facilitated resolution of outstanding debts through effective communication with clients.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Customer Service Representative
AT&T
Addison, TX
07.2011 - 03.2013
- Facilitated training sessions for new staff on customer service protocols and company policies.
- Addressed customer inquiries regarding products, services, and company information.
- Elevated customer satisfaction by proactively resolving concerns and delivering precise information.
- Cultivated in-depth product knowledge to deliver tailored recommendations aligned with customer needs.
- Provided exceptional customer service by utilizing in-depth product and service knowledge to enhance customer experiences.
- Demonstrated high energy and professionalism in client and staff interactions.
- Executed prompt service delivery to prioritize customer needs.
- Delivered exceptional support by addressing customer requests and providing tailored recommendations.
- Monitored and updated knowledge of product and service changes to ensure informed decision-making.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Material Handler
Geodis Logistics
Dallas, TX
11.2009 - 12.2010
- Oversaw operation of forklifts and pallet jacks to enhance material transport efficiency within warehouse environment.
- Oversaw loading and unloading of shipments to enhance inventory accuracy.
- Monitored and enforced cleanliness and safety standards across the facility.
- Spearheaded collaboration initiatives among team members to enhance workflow efficiency.
- Implemented and enforced best practices for material handling to optimize operational efficiency.
- Conducted routine equipment inspections to ensure optimal functionality and compliance with safety regulations.
- Orchestrated inventory transportation to designated locations, ensuring streamlined logistics management.
- Streamlined organization and packing of items into designated containers for efficient shipment.
- Executed safety compliance initiatives by implementing rigorous safety protocols and conducting regular inspections.
- Employed hand-held scanners and physical logs to guarantee accurate tracking of item movements.
- Cultivated active listening techniques during team meetings to enhance comprehension of shift responsibilities.
- Implemented safety protocols to maintain compliance with workplace regulations and enhance team safety culture.
- Trained new team members on operational procedures and equipment usage to promote efficiency and safety awareness.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Supported production line with timely material supply, keeping operations running without interruptions.
Education
High School Diploma - General Studies
David W. Carter High School
Dallas, TX05.2009
Timeline
Back End Collector
Internal Revenue Service, IRS
02.2019 - 06.2025
Collections Specialist
Exeter Finance Corp.
11.2013 - 11.2018
Customer Service Representative
AT&T
07.2011 - 03.2013
Material Handler
Geodis Logistics
11.2009 - 12.2010
High School Diploma - General Studies
David W. Carter High School