Jelianny Rojas Soto

• Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
• Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
• Enhanced store reputation skillfully negotiated deals through effective communication and relationship-building with clients.
• Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
• Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
• Utilized social media platforms to showcase new arrivals, attracting broader audience.

• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.

• Move dynamically on the floor to continuously engage with guest and attend to guest or store needs.

•Perform product presentation tasks put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items.

• Executing market-relevant omnichannel programs such as buy online/pick up in store, phone sales, and ship from store options.

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure supportive and engaging experience for all team members and guest.

• Responsible for preparing pants for hemming, including pinning them and completing documentation. Arrange for delivery or mail.

• Greeted customers entering store and responded promptly to customer needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

• Worked front counter, take-out and other areas.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.