Jelicia Pierre
Laurelton,USA
Summary
Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize system performance. Positive, upbeat and committed to continuous professional development.
Energetic professico ccessful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Human Machine Interface(HMI) Supervisor
United Parcel Service, UPS
Laurelton, NY
03.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
PART TIME MANAGEMENT/SUPERVISORY
United Parcel Service
Jamaica, NY
11.2021 - Current
- Led team operations, enforced safety protocols, and utilized hand tools to optimize package handling and workflow efficiency-
- Manage daily, part-time warehouse operations and staff.
- Handle equipment and utilized hand tools for cargo processing.
- Ensure adherence to company safety standards and procedures.
General Warehouse Worker
United Parcel Service, UPS
Laurelton, NY
11.2017 - 11.2021
- Maintained a clean and safe work environment following safety protocols.
- Followed company guidelines for package handling and storage procedures.
- Utilized hand tools such as box cutters, tape guns, shrink wrap machines.
- Ensured proper handling of fragile items when receiving, storing, picking, packing, shipping and loading products into trucks.
Education
Heating, Ventilation, And Air Conditioning) -
APEX TECHNICAL SCHOOL
Long Island City, NY 08.2025 - 04.2026
High School Equivalent -
CUNY
Queens, NY 02.2018 - 06.2018
Skills
- Air Conditioning Repairs
- Refrigeration Repairs
- Installation
- Troubleshooting
- General Maintenance
- Welding
- Drafting
- Disassembling
- Reassembling
- Gauge Manifold
- Vacuum Pump
- Recovery Pump
- Recovery Tank
- Nitrogen Tank
- Ohm Meter
- Nut Drivers
- Charging Cylinder
- Brazing Copper
- Electrical Pliers
- Clamp-On
- Multi Meter
- Screwdrivers
- Pliers
- Compressor Analyzer
- Acetylene Torch
- Personal Skills
- Communication Skills
- Personable
- Quick Learner
- Adaptable
- Productive in High Stress Environments
- Professional Etiquette
- Google Workspace
References
- Chad Hunte, Union Representative, United Parcel Service, 1 (718) 749-1113, 13640 Springfield Blvd, Springfield Gardens, NY, US
- Shonette Winter, Nurse, Queens Hospital, 1 (718) 916-5464, 115-71 227th St, Cambria Heights, NY, 11411, US
- Raquel Reid, Full-time Supervisor, United Parcel Service, 1 (347) 939-2609, 13640 Springfield Blvd, Springfield Gardens, NY, US
Timeline
Heating, Ventilation, And Air Conditioning) -
APEX TECHNICAL SCHOOL
08.2025 - 04.2026
Human Machine Interface(HMI) Supervisor
United Parcel Service, UPS
03.2022 - Current
PART TIME MANAGEMENT/SUPERVISORY
United Parcel Service
11.2021 - Current
High School Equivalent -
CUNY
02.2018 - 06.2018
General Warehouse Worker
United Parcel Service, UPS
11.2017 - 11.2021