JELIMER POLANCO
Administrative Assistant
Bronx,NY
Summary
Multifaceted Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different offices.
Overview
1
1
Language
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Medical Office Specialist III
Community Health Network
Bronx, NY
05.2019 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restock supplies and placed purchase orders to maintain adequate stock levels.
- Delivered clerical support by handling range of routine and special requirements.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Check-in and screen all patients to determine their insurance. Obtain accurate and complete personal information from patient as required for registration and enters into Practice Management System (PMS).
- Monitor ECW office visits screen to assure patients are processed and checked out timely.
- Keeps track of appointment schedules, makes and confirms patient appointments.
- Follow-up on missed appointments and documents in PMS system.
- Collect co-payment fees, tracks payments and open balances.
- Respond to written and telephone inquiries regarding billing information, researches accounts for incorrect charges, missing cash payments, corrects financial levels and adjusts accounts to reflect changes.
- Answer multiple telephone calls appropriately and follows up on return calls.
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Supervised work of contracted employees to keep on task for timely completion
- Demonstrated respect, friendliness and willingness to help wherever needed
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Front Desk Coordinator
Regional Neurological Associates
Bronx, NY
01.2016 - 05.2018
- Dynamic patient scheduling.
- Rotate to multiple locations per week with Doctor.
- Manage busy waiting room.
- Verify patient’s eligibility and multiple insurance referrals.
- Transfer numerous paper charts to EMR systems.
- Process insurance referrals and prior authorizations as required for insurances.
- Obtain prior authorization for specialty prescriptions (Botox, Aubagio, Tecfidra…etc.).
- Assist Doctor with writing letters for patients.
- Collect co-pays and co-insurance cost accurately.
- Maintain log with various outpatient test and scans.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction
- Collaborated with team members to handle guest requirements from check-in through check-out
- Maintained office supplies by taking inventory and submitted orders for low-stock items
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Drafted, copied and forwarded documents and paperwork to facilitate office workflow
Assistant Manager
AAA Primary Care
Bronx, NY
11.2014 - 01.2016
- Handled high call volumes.
- Check patients in and out in personable and friendly manner.
- Schedule patient appointments online, over phone and in person using electronic scheduling system.
- Verify patients’ insurance eligibility and verify referrals online.
- Enter patients' Demographic and insurance information accurately into scheduling system.
- Transfer paper charts to EMR systems
- Process paperwork including faxing, printing, scanning, emailing, copying, etc.
- Obtain prior authorization for various radiology test and medications.
- Prepare charts for chart reviews with different insurance companies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Personal Assistant/Personal Driver
Bronx, NY
12.2014 - 12.2015
- This position required only Saturday and Sunday attendance.
- Managed all calendar for family of 5.
- Coordinated appointments for all of family.
- Drove to and from appointments for all members.
- Communicated effectively with all members and other colleagues.
- Created transportation guide for family use.
Medical Receptionist
St. Lukes Physician Group
Allentown, PA
06.2012 - 06.2013
- Performed administrative duties such as answering phone calls, greeting patients, handling correspondence and scheduling appointments.
- Created and updated and filed patients’ medical records.
- Provided assistance in completing various insurance forms and applications.
- Managed patient’s billing records, collect and process co-payments as needed.
- Accurately made appointments for patients and followed up if necessary to relay any message.
- Processed referrals and prior authorizations as required for insurances.
- Proficient with many insurances and websites for eligibility.
Medical Receptionist
La Casa De Salud Inc
Bronx, N.Y
10.2009 - 05.2012
- Performed administrative duties such as answering phone calls, greeting patients, handling correspondence and scheduling appointments.
- Created and updated and filed patients’ medical records.
- Provided assistance in completing various insurance forms and applications.
- Managed patient’s billing records, collect and process co-payments as needed.
- Provided requesting departments and legal services with copies of all documentations upon request.
- Accurately made appointments for patients and followed up if necessary to relay any message.
- Processed over 50+ referrals and prior authorizations as required for insurance a day.
Education
Bachelor of Science - Health Care Administration
Monroe College
The Bronx, NY 05.2021 - 06.2023
Associate of Arts - Health Administration
Monroe College
The Bronx, NY 04.2019 - 06.2021
Skills
Proficient user of various electronic medical records programs; Insurance verification and referral processing websites; Microsoft word, Excel and Power Point
Mail handling
Administrative support
Sorting and labeling
Scheduling
Team collaboration
Office administration
Staff Management
Office management
Responsible
Critical thinking
Customer service
Project Management
Bookkeeping
Strategic planning
Timeline
Bachelor of Science - Health Care Administration
Monroe College
05.2021 - 06.2023
Medical Office Specialist III
Community Health Network
05.2019 - Current
Associate of Arts - Health Administration
Monroe College
04.2019 - 06.2021
Front Desk Coordinator
Regional Neurological Associates
01.2016 - 05.2018
Personal Assistant/Personal Driver
12.2014 - 12.2015
Assistant Manager
AAA Primary Care
11.2014 - 01.2016
Medical Receptionist
St. Lukes Physician Group
06.2012 - 06.2013
Medical Receptionist
La Casa De Salud Inc
10.2009 - 05.2012