JELIMER POLANCO
Administrative Assistant
Bronx,NY
Summary
Multifaceted Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different offices.
Overview
1
1
Language
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Medical Office Specialist III
Community Health Network
Bronx, NY
05.2019 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restock supplies and placed purchase orders to maintain adequate stock levels.
- Delivered clerical support by handling range of routine and special requirements.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Check-in and screen all patients to determine their insurance. Obtain accurate and complete personal information from patient as required for registration and enters into Practice Management System (PMS).
- Monitor ECW office visits screen to assure patients are processed and checked out timely.
- Keeps track of appointment schedules, makes and confirms patient appointments.
- Follow-up on missed appointments and documents in PMS system.
- Collect co-payment fees, tracks payments and open balances.
- Respond to written and telephone inquiries regarding billing information, researches accounts for incorrect charges, missing cash payments, corrects financial levels and adjusts accounts to reflect changes.
- Answer multiple telephone calls appropriately and follows up on return calls.
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Supervised work of contracted employees to keep on task for timely completion
- Demonstrated respect, friendliness and willingness to help wherever needed
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Front Desk Coordinator
Regional Neurological Associates
Bronx, NY
01.2016 - 05.2018
- Dynamic patient scheduling.
- Rotate to multiple locations per week with Doctor.
- Manage busy waiting room.
- Verify patient’s eligibility and multiple insurance referrals.
- Transfer numerous paper charts to EMR systems.
- Process insurance referrals and prior authorizations as required for insurances.
- Obtain prior authorization for specialty prescriptions (Botox, Aubagio, Tecfidra…etc.).
- Assist Doctor with writing letters for patients.
- Collect co-pays and co-insurance cost accurately.
- Maintain log with various outpatient test and scans.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction
- Collaborated with team members to handle guest requirements from check-in through check-out
- Maintained office supplies by taking inventory and submitted orders for low-stock items
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Drafted, copied and forwarded documents and paperwork to facilitate office workflow
Assistant Manager
AAA Primary Care
Bronx, NY
11.2014 - 01.2016
- Handled high call volumes.
- Check patients in and out in personable and friendly manner.
- Schedule patient appointments online, over phone and in person using electronic scheduling system.
- Verify patients’ insurance eligibility and verify referrals online.
- Enter patients' Demographic and insurance information accurately into scheduling system.
- Transfer paper charts to EMR systems
- Process paperwork including faxing, printing, scanning, emailing, copying, etc.
- Obtain prior authorization for various radiology test and medications.
- Prepare charts for chart reviews with different insurance companies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Personal Assistant/Personal Driver
Bronx, NY
12.2014 - 12.2015
- This position required only Saturday and Sunday attendance.
- Managed all calendar for family of 5.
- Coordinated appointments for all of family.
- Drove to and from appointments for all members.
- Communicated effectively with all members and other colleagues.
- Created transportation guide for family use.
Medical Receptionist
St. Lukes Physician Group
Allentown, PA
06.2012 - 06.2013
- Performed administrative duties such as answering phone calls, greeting patients, handling correspondence and scheduling appointments.
- Created and updated and filed patients’ medical records.
- Provided assistance in completing various insurance forms and applications.
- Managed patient’s billing records, collect and process co-payments as needed.
- Accurately made appointments for patients and followed up if necessary to relay any message.
- Processed referrals and prior authorizations as required for insurances.
- Proficient with many insurances and websites for eligibility.
Medical Receptionist
La Casa De Salud Inc
Bronx, N.Y
10.2009 - 05.2012
- Performed administrative duties such as answering phone calls, greeting patients, handling correspondence and scheduling appointments.
- Created and updated and filed patients’ medical records.
- Provided assistance in completing various insurance forms and applications.
- Managed patient’s billing records, collect and process co-payments as needed.
- Provided requesting departments and legal services with copies of all documentations upon request.
- Accurately made appointments for patients and followed up if necessary to relay any message.
- Processed over 50+ referrals and prior authorizations as required for insurance a day.
Education
Bachelor of Science - Health Care Administration
Monroe College
The Bronx, NY 05.2021 - 06.2023
Associate of Arts - Health Administration
Monroe College
The Bronx, NY 04.2019 - 06.2021
Skills
Proficient user of various electronic medical records programs; Insurance verification and referral processing websites; Microsoft word, Excel and Power Pointundefined
Timeline
Bachelor of Science - Health Care Administration
Monroe College
05.2021 - 06.2023
Medical Office Specialist III
Community Health Network
05.2019 - Current
Associate of Arts - Health Administration
Monroe College
04.2019 - 06.2021
Front Desk Coordinator
Regional Neurological Associates
01.2016 - 05.2018
Personal Assistant/Personal Driver
12.2014 - 12.2015
Assistant Manager
AAA Primary Care
11.2014 - 01.2016
Medical Receptionist
St. Lukes Physician Group
06.2012 - 06.2013
Medical Receptionist
La Casa De Salud Inc
10.2009 - 05.2012
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