Jelisa Craig
Summary
Dependable and hardworking entry-level warehouse associate with strong attention to detail and a proven ability to work efficiently in fast-paced environments. Experienced in maintaining organized workspaces, following safety procedures, and supporting team operations to meet daily goals. Quick learner with strong time management skills, reliability, and a commitment to accuracy, productivity, and teamwork.
Overview
10
10
years of professional experience
Work History
Lead Barista
Starbucks
Durham, NC
10.2023 - 04.2025
- Delivered outstanding customer service in a high-volume environment, ensuring satisfaction through active listening and issue resolution.
- Trained and supervised team members to maintain quality standards and meet company goals.
- Managed daily operations, including order accuracy, cash handling, and product inventory.
- Fostered teamwork and communication while maintaining a positive and efficient workplace culture.
Funeral Services Assistant
Draper Mortuary
Ontario, CA
04.2022 - 04.2023
- Assisted in coordinating services, managing documentation, and providing compassionate client support during sensitive circumstances.
- Performed administrative tasks including phone communication, scheduling, and logistics coordination.
- Ensured compliance with organizational procedures and maintained confidentiality in all communications.
- Maintained cleanliness and organization of the chapel and service areas regularly.
- Fill company vehicles with gasoline or diesel fuel to specified levels.
Advanced Medical Support Assistant
VA Medical Center
Durham, NC
04.2021 - 04.2022
- Supported Veterans through various communication platforms, scheduling Advanced Medical Support Assistant
appointments, and processing administrative requests. - Collaborated remotely with healthcare teams to improve patient access and care coordination.
- Managed patient records, appointment systems, and maintained strict data accuracy in a high-volume digital environment.
Shift Lead
Aldi
Durham, NC
09.2015 - 04.2021
- Supervised and motivated staff to deliver exceptional customer service and meet performance objectives.
- Managed scheduling, payroll validation, and compliance with company policies.
- Addressed customer concerns with professionalism and problem-solving efficiency.
- Maintained operational accuracy while ensuring a positive and productive environment.
Education
High School Diploma -
Southern Durham High School
Durham, NCSkills
- Customer Service
- Attention to detail
- Team Collaboration
- Inventory management
- Problem-solving
- Pallet Jack
- Heavy lifting
- Electric Jack
- Material loading and unloading
Timeline
Lead Barista
Starbucks
10.2023 - 04.2025
Funeral Services Assistant
Draper Mortuary
04.2022 - 04.2023
Advanced Medical Support Assistant
VA Medical Center
04.2021 - 04.2022
Shift Lead
Aldi
09.2015 - 04.2021
High School Diploma -
Southern Durham High School