JeLisa Kirven
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive success. Highly driven and hardworking professional who accomplish the task.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Manager
Public Health Management Corporation
11.2013 - Current
- Plan, assign, evaluate, delegate and review the activities of a team of social workers performing social service functions to individuals, families and providers the company serve
- Manage 300+ consumers annual budget within the Office of Developmental guidelines
- Monitor and encourage consumers, families and providers to ensure that financial assets remain below the established Medicaid guidelines
- Lead a successful Team to be top producing Team for 2 + years in row
- Develop annual evaluations to provide feedback and documentation of an employees performance, with clear communication of the jobs expectation and goals
- Resolve concerns with low producing SC's to be top producing SC's within the organization
- Enhance the company reputation by providing exceptional customer service at an individual level
- Responsible for all HR functions including interviewing, hiring, training, coaching, and scheduling
- Design and implement personal training programs for members and non-members
- Collaborate with employees and upper management to ensure the delivery of efficient, high-quality service
- Assist with bi annual review of policies for compliance and in accordance with the quality management plan.
- Dedicated team-member, assist with vacant caseload for organization to remain in compliance
- Coordinate and manage two different databases to ensure timely and accurate service delivery
- Develop and implement service plans to ensure service objectives were met
- Develop and maintain positive relationships with customers, vendors and service providers to ensure superior service delivery.
Program Manager
ZaNet Analytics
Part Time
10.2023 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Researched market trends related to industry-specific programs and developed strategic plans based on findings.
- Prioritized tasks and managed teams throughout multiple projects.
CUA case manager
Wordsworth CUA 10
11.2016 - 05.2017
- Provided a full range of case management and support services, ensuring the safety permanency and well-being of the children in PA
- Conducted home visits to ensure the safety and well-being of children
- Implemented Single Case Plans/ Risk Assessments and Safety Assessments and attended court hearings for safety of children
- Monitored compliance with court orders
- Developed and maintained a database of resources for families
- Participated in case reviews to ensure that services are meeting the needs of children and families
- Collaborated with schools and other community organizations to ensure the safety of children.
Education
Master of Arts - Human Services Administration
Lincoln University
08.2016
Bachelors of Science - Technical Managment: Criminal Justice
DeVry University-New Jersey
08.2013
Associate in Specialized Business Degree - Criminal Justice
Katherine Gibbs
06.2009
Skills
- Team oriented
- Complaint Handling
- Discovering Optimum Solutions
- Data Migration
- Customer Service-Quality Assurance
- Microsoft Excel
- Microsoft Teams
- Research & Strategy
- Communicating project requirements
- Intellectual Disabilities/ Dual Diagnosis
- Case management
- Project Manager
Certification
- Pennsylvania Clearances for Child Abuse and Criminal History
- Annual Professional Training Program-PersonLink
- Certified and trained in Philadelphia DHS Safety Model of Practice
- Trained in Child welfare system including PA Child Protective Services Law and Adoption and Safe Families Act
Timeline
Program Manager
ZaNet Analytics
10.2023 - Current
CUA case manager
Wordsworth CUA 10
11.2016 - 05.2017
Team Manager
Public Health Management Corporation
11.2013 - Current
Master of Arts - Human Services Administration
Lincoln University
Bachelors of Science - Technical Managment: Criminal Justice
DeVry University-New Jersey
Associate in Specialized Business Degree - Criminal Justice
Katherine Gibbs
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