Jelisa Morris
Scranton,PA
Summary
Highly organized and dependable candidate skilled in managing multiple priorities and maintaining a positive attitude. Willingly takes on additional responsibilities to meet team goals. Seeking a full-time position that offers professional challenges and utilizes interpersonal skills, excellent time management, and problem-solving abilities. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high level of accuracy.
Overview
11
11
years of professional experience
Work History
Welcome Coordinator
Oak Street Health-Scranton, PA
Scranton, PA
10.2023 - 11.2024
- Welcomed patients and guests
- Conducted visit check-in and assisting patients with required forms
- Updated patient information and making changes in electronic medical record platform
- Scheduled and rescheduled appointments within electronic medical records platform
- Managed phone lines by answering, taking messages, and conducted outbound calls as instructed
- Maintained the cleanliness of the Welcome and Community Room areas.
Call Center Representative II
South Florida ENT Associates-Florida
Florida
04.2023 - 06.2023
- Managed a high volume of incoming calls from Patients and ensuring that their needs are met
- Scheduled appointments, using IDX, answering patient inquiries, verifying insurance information, and providing general information about the practice and service
- Submitted request for Medical records requested by patient
- Provided patient with participating insurance information.
Scheduler/ Medical Records Clerk
Diagnostic Center of Miami
Miami
11.2022 - 03.2023
- Scheduled and Registered over 50+ Patients a day for either Mammogram, Breast Ultrasound, Pelvic Abdominal, Leg,Chest, Prenatal appointments through Scheduling System Intergy
- Coordinated with patients that require Authorizations or Referrals, by Contacting requesting physicians office
- Promptly handled incoming calls, emails, or faxes from Patients and Providers office and Hospitals
- Provided Medical record, reports via fax, email, AMBRA systems upon request
- Provided Patients who would come into office Medical Records and Images Via DCOM format, or Printed Report.
Customer Service Representative II
Simply Healthcare Plans Insurance
07.2017 - 05.2021
- Handled high volume of inbound and outbound calls
- Responded to Patients questions via telephone regarding insurance benefits, provider contracts, eligibility
- Confirm prescription, or DME authorization status with patients, Doctors office, Pharmacy
- Discussed medications, insurance and prior authorization documents with patients
- Obtained prior authorization approval from insurance firms and care team associates
- Submitted Appeal to Maximus after prior authorization refusals through Health Plan
- Assessed accounts for completeness and accuracy
- Thoroughly documented inquiry outcomes for accurate tracking and analysis
- Assisted Patients in submitting transportation Complaints, DME Grievances over the phone
- Assisted Patients to schedule Doctor Office appointments and transportation.
Receptionist/ Support Staff
Brickell Key Master Association-Miami, FL
Miami, FL
06.2014 - 10.2016
- Attended to incoming calls; assist or transfer as required Greeted Walk-ins
- Forwarded incoming emails received in the General inbox of Microsoft outlook to the corresponding personnel
- Processed Hold Harmless Agreement request received via fax or email accordingly
- To allow deliveries onto Island
- Communicated with the Gatehouse via phone, or email to process truck access authorization
- Updated Guard Task/ Tickler file with truck access authorization from Properties
- Opened, Sort & Distributed Incoming Mail
- Processed over 30+ SmartPass Activation Request daily - Activate SmartPasses accordingly
- Processed Brickell Key Master Association website log in name and password request
- Scanned & Saved Daily Information Report from the Gatehouse
- Maintained Monthly Booting logs
- Filed correspondence/completed tasks in binders
- Filed and Update Insurance Binder as required Sort, Count & Prepare 'Key Views for Quarterly distribution (every three months)
- Processed postage for all outgoing statement/ Invoices.
Passenger Service Agent
Palm Beach International Airport-West Palm Beach, FL
West Palm Beach, FL
12.2013 - 02.2014
- Inspected and verified passenger documentation boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Managed passenger baggage processing including handling and fee calculation if applicable
- Assisted passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Directed passengers through Customs, Immigration, and Quarantine, as required.
Education
High School Diploma -
Trina Padilla De Sanz
San Juan, PROnline Travel Agent Diploma -
Ashworth College
Norcross, GASkills
- English
- Spanish
- Research
- Bilingual
- Allscripts
- Medical Scheduling
- Medical Records
- EMR Systems
- Multi-line Phone Systems
- HIPAA
- Medical records
- EMR systems
- Front desk
- Customer service
- Medical scheduling
- Computer skills
- Medical terminology
- Windows
- Microsoft Outlook
- EHR systems
- Medical Office Experience
- Organizational skills
- Typing
- Time management
- Data entry
- Communication skills
- Administrative experience
- Phone etiquette
- Medical receptionist
- Office experience
- Patient care
- Insurance verification
- Familiar, Proficient using Scheduling, EMR systems such as, GREENWAY, CANOPY, ALLSCRIPTS scheduling INTERGY, IDX
- Bilingual: Fluent in English and Spanish
- Experienced in handling high volume of calls (100-120 daily) from patients and providers to schedule appointments and answer questions regarding insurance benefits, eligibility, and provider contracts
- 3 years experience as Medical Authorization Clerk
- Computer proficient in Microsoft Office Suite and can easily learn client-based software
- Excellent communication and customer service skills
- Career oriented, professional, team player
- Flexible work schedule including some evenings, weekends and holidays
- Proficient in solving customer issues utilizing company resources, and following company policy
- 7 years Medicare and/or Medicaid experience
- Over 3 years of experience in an automated customer service environment
- Team player mentality
Education
San Juan, PR
Contact
Scranton, PA 18505
Timeline
Welcome Coordinator
Oak Street Health-Scranton, PA
10.2023 - 11.2024
Call Center Representative II
South Florida ENT Associates-Florida
04.2023 - 06.2023
Scheduler/ Medical Records Clerk
Diagnostic Center of Miami
11.2022 - 03.2023
Customer Service Representative II
Simply Healthcare Plans Insurance
07.2017 - 05.2021
Receptionist/ Support Staff
Brickell Key Master Association-Miami, FL
06.2014 - 10.2016
Passenger Service Agent
Palm Beach International Airport-West Palm Beach, FL
12.2013 - 02.2014
High School Diploma -
Trina Padilla De Sanz
Online Travel Agent Diploma -
Ashworth College
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