Jelisa Simmons
Arlington,TX
Summary
Dynamic and detail-oriented professional, excelling in exceptional customer service and creative problem solving. Adept at managing bookings and resolving travel issues, I thrive in fast-paced environments, leveraging strong multitasking abilities and proficiency in Microsoft Office to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reservations Agent
Delta Airlines
2023.11 - Current
- Managed bookings, adjusted, or cancelled flights.
- Provided customers with information about availability and pricing, also any promotions.
- Resolved various issues and other travel related questions.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Hotel Front Desk Agent
Sonesta Suites Hotels
2022.10 - 2023.09
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
Front Desk Agent
Siegel Select Hotel
2022.07 - 2022.10
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Encoder
DHL
2022.04 - 2022.07
- Obtained scanned records and uploaded into database.
- Packed, weighed and shipped items per customer specifications.
- Created shipping labels to complete daily order processing.
- Added packed boxes to conveyor belts for movement to shipping stations.
Cashier
Dodges Chicken Store
2021.11 - 2022.02
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Alhambra High
Phoenix, AZ2006-05
Skills
- Exceptional Customer Service
- Customer Engagement
- Creative Problem Solving
- Record Keeping and documentation
- Microsoft Office, Word, Excel, Powerpoint, Outlook
- Detail Orientated
- Money Handling
- Team lead
- Ambitious
- Adaptability
- Multitasking
Certification
- Amplify Customer Experience Training - May2025
Languages
English
Full Professional
Interests
- I like trying new recipes and food trends
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
- Photography
- Traveling making memories with family
- Love to sing and dance
Timeline
Reservations Agent
Delta Airlines
2023.11 - Current
Hotel Front Desk Agent
Sonesta Suites Hotels
2022.10 - 2023.09
Front Desk Agent
Siegel Select Hotel
2022.07 - 2022.10
Encoder
DHL
2022.04 - 2022.07
Cashier
Dodges Chicken Store
2021.11 - 2022.02
High School Diploma -
Alhambra High