Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Jelisa Simmons

Arlington,TX

Summary

Dynamic and detail-oriented professional, excelling in exceptional customer service and creative problem solving. Adept at managing bookings and resolving travel issues, I thrive in fast-paced environments, leveraging strong multitasking abilities and proficiency in Microsoft Office to enhance customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Reservations Agent

Delta Airlines
11.2023 - Current
  • Managed bookings, adjusted, or cancelled flights.
  • Provided customers with information about availability and pricing, also any promotions.
  • Resolved various issues and other travel related questions.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.


Hotel Front Desk Agent

Sonesta Suites Hotels
10.2022 - 09.2023
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.

Front Desk Agent

Siegel Select Hotel
07.2022 - 10.2022
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.

Encoder

DHL
04.2022 - 07.2022
  • Obtained scanned records and uploaded into database.
  • Packed, weighed and shipped items per customer specifications.
  • Created shipping labels to complete daily order processing.
  • Added packed boxes to conveyor belts for movement to shipping stations.

Cashier

Dodges Chicken Store
11.2021 - 02.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Alhambra High
Phoenix, AZ
05-2006

Skills

  • Exceptional Customer Service
  • Customer Engagement
  • Creative Problem Solving
  • Record Keeping and documentation
  • Microsoft Office, Word, Excel, Powerpoint, Outlook
  • Detail Orientated
  • Money Handling
  • Team lead
  • Ambitious
  • Adaptability
  • Multitasking

Certification

  • Amplify Customer Experience Training - May2025

Languages

English
Full Professional

Interests

  • I like trying new recipes and food trends
  • Watching Movies and TV Shows
  • I enjoy helping others and giving back to the community
  • Photography
  • Traveling making memories with family
  • Love to sing and dance

Timeline

Reservations Agent

Delta Airlines
11.2023 - Current

Hotel Front Desk Agent

Sonesta Suites Hotels
10.2022 - 09.2023

Front Desk Agent

Siegel Select Hotel
07.2022 - 10.2022

Encoder

DHL
04.2022 - 07.2022

Cashier

Dodges Chicken Store
11.2021 - 02.2022

High School Diploma -

Alhambra High

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Jelisa Simmons