JELISA THOMAS
Hurst,USA
Summary
Motivated individual with a proven track record in customer service and sales.Has developed skillset in a range of processes, procedures, and systems. Demonstrates exceptional ability to build strong customer relationships and effectively understand their needs. Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users.
Maintains a positive attitude and exhibits outstanding communication skills, displaying a strong eagerness to learn and grow. Brings a quick learning ability and adaptability to new technologies and processes. Excited to utilize and further develop customer service and problem-solving skills in the Desired Position role.
Overview
17
17
years of professional experience
Work History
Customer Experience Associate II
Conduent
Remote
08.2022 - Current
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Gathers all necessary information to update the database.
- Complies with all policies and standards
- Escalates issues to senior levels, based on complaints or concerns.
- Coordinating with other departments to address issues
- Manages own workload
Customer Service Desk
Kroger
Hurst, TX
05.2018 - Current
- Handle cash transactions, process payments, and ensure accurate record-keeping.
- Process customer returns and exchanges according to store policy.
- Greet customers, answer questions, and provide assistance with various needs.
- Resolve customer complaints and concerns, escalating issues when necessary.
Shuttle Driver
DFW International Airport
Dallas/Fort Worth International Airport, TX
05.2018 - 12.2018
- Obey all DOT rules and regulations in addition to local laws and stipulations.
- Drive customers to and from their location in a timely and scheduled manner.
- Check bus for inspections and clean bus
- Follow orders and schedule as told
Bus Driver
Arlington Independent School District
Arlington, TX
07.2017 - 05.2018
- Obey all DOT rules and regulations in addition to local laws and stipulations.
- Performed all duties with communication and professionalism including bus operation.
- Maintained safe and timely route completions.
CSR
AT&T/Directv
Starkville, MS
02.2012 - 07.2017
- Perform monetary transactions from customer purchases
- Accurately documented, researched and resolved customer service issues.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Customer Service
Housing Authority
01.2008 - 12.2008
- Helped to build shelters/homes for the homeless and participated in events for children who are less fortunate and interested in gaining their education.
Education
High school diploma -
Starkville High School
Starkville, MS05.2007
Skills
- Conflict resolution
- Open mindness
- Patience
- Problem solving
- Effective Communication
- Technical knowledge
- Active listener
- Attention to detail
- Time management
Timeline
Customer Experience Associate II
Conduent
08.2022 - Current
Customer Service Desk
Kroger
05.2018 - Current
Shuttle Driver
DFW International Airport
05.2018 - 12.2018
Bus Driver
Arlington Independent School District
07.2017 - 05.2018
CSR
AT&T/Directv
02.2012 - 07.2017
Customer Service
Housing Authority
01.2008 - 12.2008
High school diploma -
Starkville High School