JeLisa Williams
Malone,FL
Summary
Proactive & professional licensed health insurance agent with a medical reception/customer service background dedicated to meeting and exceeding expectations at every interaction. Equipped with extraordinary communication skills and the ability to build and cultivate relationships to drive business retention.
Overview
9
9
years of professional experience
Work History
Patient Intake Specialist
Tallahassee Orthopedic Clinic
12.2020 - 02.2022
- Answer multiple telephone lines and direct the calls to the appropriate staff
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Transmit correspondence or medical records by mail, e-mail, or fax
- Maintain medical records, technical library, or correspondence files
- Verify and upload multiple types of health insurance
- Schedule various types of appointments such as new patients, rechecks, and post-operation.
- Upsell provided medicine samples and information to patients for physicians' commission benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Medical Receptionist
Chipola Medical Associates
05.2017 - 07.2018
- Manage front-end patient interactions: enter new & current patients demographics & insurance information
- Proficient with Greenway & Aprima software
- Sort and send multiple faxes to physicians & nurses
- Scan medical records into patients’ charts
- Maintain HIPPA guidelines while managing medical records and directing phone calls
- Upsell provided medicine samples and information to patients for physicians' commission benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Medical Receptionist
Dothan Ear, Nose, Throat Care
03.2016 - 06.2017
- Entered patients' demographic and insurance information
- Checked patients in, scanned insurance information into a computer, and printed out super bills
- Scheduled appointments and collected co-payments
- Filed medically related documents and answered phones
- Abided by HIPAA compliance guidelines and utilizes medical terminology throughout the day.
Cashier / Customer Service
Wal-Mart
02.2014 - 09.2014
- Acted as direct point of contact for customers
- Processed transactions while utilizing point of sale computer system
- Worked as part of a team and interacted with diverse customers and staff members.
Crew Member
Hardees
11.2012 - 01.2014
- Performed a multitude of tasks including food production and serving customers at the front counter/ drive-thru
- Ensured operation excellence by adhering to the company's standards and systems
- Operate large-volume cooking equipment such as deep fryers, griddles, and grills
- Maintained clean & organized workstation and dining area
- Take food and drink orders and receive payment from patrons.
Education
Associate of Science Degree - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FLSkills
- Patient Processing
- Patient Registration Medical Billing
- Medical Records Management
- Greenway
- Data Entry
- Medical Receptionist
- Medical Scheduling
- Insurance Verification
- Phone Etiquette
- Customer support & service (10 years)
- Intake Coordination
Licenses
Licensed Health Insurance Agent
License Number: G041727
Issue Date: 09/11/2023
Expiration Date: 09/11/2027
Timeline
Patient Intake Specialist
Tallahassee Orthopedic Clinic
12.2020 - 02.2022
Medical Receptionist
Chipola Medical Associates
05.2017 - 07.2018
Medical Receptionist
Dothan Ear, Nose, Throat Care
03.2016 - 06.2017
Cashier / Customer Service
Wal-Mart
02.2014 - 09.2014
Crew Member
Hardees
11.2012 - 01.2014
Associate of Science Degree - Medical Administrative Assistant
Ultimate Medical Academy
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