Jelisha Johnson-Pigatt
Bowie,MD
Summary
Adept at managing sensitive materials and leading teams, I significantly enhanced event planning and customer service operations at Washington Marriott Metro Center. Skilled in document conversion and multitasking, my proactive approach and organizational skills ensured seamless event execution and efficient front office training, showcasing a strong blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Events Administrative Assistant
Washington Marriott Metro Center
Washington, DC
06.2024 - Current
- Compose & distribute Event orders, Event functions, Daily Reports, Diagrams & Revisions to appropriate department(s).
- Create Coversheets/Resumes & Rooming List for upcoming groups.
- Manage Wedding Room Block Groups
- Prepare documents for In House Forecast & BEO meetings.
- Manage In-House meeting request for each department in hotel.
- Building GI Sheets for upcoming groups.
- Preparing Amenities for VIP clients.
- Managed company calendar and scheduled events.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Front Desk Receptionist
Washington Marriott Metro Center
Washington, DC
11.2023 - 06.2024
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to inquiries and room requests made online, by phone, and via email
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Performed data entry into computer systems to maintain accurate records of customer information.
Dental Assistant
Sterling Endodontics
Glen Burnie, MD
04.2021 - 10.2023
- Performed basic and surgical assisting techniques in the endodontics specialty.
- Expose radiograph with digital sensor and CBCT Cone beam.
- Manage front desk, prepare bills, making appointments and completed insurance claims.
- Responsible for ordering instruments, supplies and equipment.
- Assisting in training onboarding employees.
Dental Assistant
Maple Lawn Endodontist
Fulton, MD
09.2018 - 04.2022
- Performed basic and surgical assisting techniques in the endodontics specialty.
- Expose radiograph with digital sensor and CBCT Cone beam.
- Responsible for ordering instruments, supplies and equipment.
- Assisting in training onboarding employees.
Education
Some College (No Degree) - Nursing
Trinity University
Washington, DCSkills
- Sensitive material handling
- Customer Services
- Event Planning
- Billing
- Document conversion
- Recordkeeping
- Meeting planning
- Organizational skills
- Multitasking capacity
- Team Building and Training
- Front Office training with proper phone etiquette
Timeline
Events Administrative Assistant
Washington Marriott Metro Center
06.2024 - Current
Front Desk Receptionist
Washington Marriott Metro Center
11.2023 - 06.2024
Dental Assistant
Sterling Endodontics
04.2021 - 10.2023
Dental Assistant
Maple Lawn Endodontist
09.2018 - 04.2022
Some College (No Degree) - Nursing
Trinity University
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