Hi, I’m
Jelissa Cuevas
Lake Worth,FL
Summary
Dynamic Branch Operations Manager with a proven track record at Wells Fargo, excelling in strategic planning and employee development. Cultivated strong customer relationships, enhancing loyalty and repeat business. Expert in compliance reporting and cash handling, driving operational efficiency while fostering a collaborative team environment. Committed to delivering exceptional customer service.
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Experienced with branch operations management, focusing on process optimization and efficiency. Utilizes strategic planning to drive operational success. Knowledge of team leadership and resource allocation.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
8
years of professional experience
Work History
Wells Fargo
Branch Operations Manager
01.2025 - Current
Job overview
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Coach and follow up any opportunities founded in their observations
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Maintained friendly and professional customer interactions.
TD Bank
Teller Manager
02.2017 - 12.2024
Job overview
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Prepared detailed reports on branch activities, performance metrics, and other relevant data for presentation to senior management during periodic review meetings.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
- Streamlined daily operations by developing and implementing efficient scheduling, task delegation, and performance tracking systems.
- Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Trained new employees in cash handling procedures, bank policies and products to promote compliance with established standards.
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
- Maintained a high level of accuracy in transaction processing through rigorous attention to detail and adherence to established protocols.
Education
Universidad Del EsteCarolina, Puerto Rico
No Degree from Tourism And Hospitality Management
05-2004
Dr. Jose Celso BarbosaSan Juan, Puerto Rico
High School Diploma
06-2001
Skills
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Employee development
- Compliance reviews
- Sales management
- Cash shipment oversight
- Cash shipment management
- Opening and closing processes
- Location auditing
- Customer relationships
- Branch operations management
- Customer service
- Cash handling
- Friendly
Languages
Spanish
Native or Bilingual
Timeline
Branch Operations Manager
Wells Fargo
01.2025 - Current
Teller Manager
TD Bank
02.2017 - 12.2024
Universidad Del Este
No Degree from Tourism And Hospitality Management
Dr. Jose Celso Barbosa
High School Diploma
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