Summary
Overview
Work History
Education
Skills
Technology Summary
licenses
Timeline
Generic

Jelissah Arroyo

Bakersfield,Ca

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

CDL Truck Driver

Werner Enterprises
10.2023 - 12.2023
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Appointment Clerk

Kaiser Permanente
09.2021 - 07.2023
  • Operates in a high volume, highly structured call center environment by responding/answering to incoming calls
  • Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters
  • Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.

HIM Technician

Adventist Health Bakersfield
08.2018 - 09.2021
  • Evaluate all patient records ensuring all proper documentation is captured
  • Prepare medical records for scanning efficiency according to established procedures, guidelines, and productivity standards
  • Manage tumor board cases for Neuro, Breast, and multi-disciplinary cancer.

Front Desk Clerk

Adventist Health-Quest Imaging
03.2018 - 08.2018
  • First point of contact, assist patients checking in for appointments, answer phones and communicate to each department
  • Formed and built a rapport and cooperative relationships with the public/members/staff of all levels
  • Able to quickly meet patient needs and resolve problems using good judgment.

Education

High School Diploma -

Independence High School
Bakersfield, CA
05.2015

Skills

  • Customer Service
  • Time management
  • Teamwork and collaboration skills
  • Strong Communication skills
  • Attention to detail
  • Route Management
  • Safe Driving
  • Medical Terminology
  • Electronic Health Records
  • HIPAA Knowledge
  • Patient scheduling
  • Administrative skills

Technology Summary

  • MS Office (Word, Excel, Works, Access)
  • ICD-10
  • RIS
  • Cerner
  • Data Entry
  • EPIC
  • KPOC

licenses

CDL License: Class A - T/N Endorsements

Timeline

CDL Truck Driver

Werner Enterprises
10.2023 - 12.2023

Appointment Clerk

Kaiser Permanente
09.2021 - 07.2023

HIM Technician

Adventist Health Bakersfield
08.2018 - 09.2021

Front Desk Clerk

Adventist Health-Quest Imaging
03.2018 - 08.2018

High School Diploma -

Independence High School

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Jelissah Arroyo