Jelissia Francois
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Caregiver
Acumen Fiscal Agency
11.2023 - 12.2024
- - Assists patient with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities.
- - Prepares meals according to the individual service plan.
- - Allows and encourages patients to do as much of their care as possible.
- - Assists patient with ambulation and mobility around her residence and to and from her doctor visits and personal errands.
- - Providing the patient emotional support, advocacy, and assistance whenever needed.
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, grooming, and dressing to promote independence.
Customer Service Associate
Walgreens
05.2023 - 03.2024
- - Served more than 80 customers daily, aided in locating products, and finalized sales transactions
- - Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and [retention by 15%]
- - Supported regular and monthly inventory processes and reconciled stock levels to ensure accurate count
- - Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
- - Provided a professional yet efficient checkout experience for every customer.
Sales Associate
Forever 21
03.2017 - 01.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to improve store aesthetics and accessibility.
- Trained new associates on store policies, procedures, and best practices for customer engagement.
- Monitored inventory levels and communicated restock needs to management effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed customer transactions efficiently using POS systems, ensuring accuracy in cash handling.
Education
Valdosta State University
Valdosta, GAundefined
Hollywood Institute
Margate, FLSkills
- - Technical Support
- - Empathy customer needs
- - Customer Patience
- - Excellent Problem-Solving Skills
- - Microsoft Word, Excel, PowerPoint
- - WPM 38
Timeline
Caregiver
Acumen Fiscal Agency
11.2023 - 12.2024
Customer Service Associate
Walgreens
05.2023 - 03.2024
Sales Associate
Forever 21
03.2017 - 01.2019
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Hollywood Institute
Valdosta State University
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