Jelitza Ayala
The Bronx
Summary
Experienced and highly organized Work Order Department Manager residential property management. Skilled in coordinating maintenance operations, managing vendor relationships, ensuring timely repairs, and delivering excellent tenant and owner communication. Adept at streamlining processes, prioritizing urgent tasks, and maintaining compliance with internal policies and housing regulations. Committed to operational efficiency and high-quality service delivery across long-term rental portfolios.
Overview
2
2
years of professional experience
Work History
Work Order Manager
Multichoice Management
02.2024 - 10.2025
- Lead the work order department for rental properties, coordinating maintenance requests between tenants, vendors, and property owners.
- Serve as the primary liaison for scheduling, tracking, and updating service calls including HVAC, plumbing, electrical, and general repairs.
- Communicate with tenants and owners regarding service status, estimates, approvals, and completions to ensure transparency and satisfaction.
- Review technician reports, verify job completion, and maintain accurate records for internal use and compliance documentation.
- Source and manage relationships with licensed vendors and contractors, ensuring quality workmanship and cost-effective solutions.
- Implement scheduling and follow-up systems to reduce downtime, tenant complaints, and redundant service calls.
Education
Criminal Justice
Monroe College
Bronx, NY06-2008
Skills
- Scheduling coordination
- Asset management
- Work order prioritization
- Workflow management
- Document management
- Work order processing
- Positive attitude
- Problem-solving
- Attention to detail
- Team leadership
- Decision-making
- Relationship building
- Scheduling and coordinating
Timeline
Work Order Manager
Multichoice Management
02.2024 - 10.2025
Criminal Justice
Monroe College
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