Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jelitza Barclay

Painesville,OH

Summary

Qualified [Desired Position] with strong background as Emergency Room Secretary. Proven ability to manage administrative tasks in high-pressure environments, ensuring smooth operations and patient satisfaction. Demonstrated excellence in communication and multitasking skills, consistently supporting healthcare teams effectively.

Dynamic and detail-oriented professional with extensive experience at TriPoint Medical Center, excelling in patient care and administrative support. Proven ability to enhance customer service through effective communication and compassionate care. Skilled in HIPAA compliance and vital signs monitoring, fostering trust and rapport with patients and families while maintaining a clean and safe environment.

Professional retail worker with strong experience in pharmacy settings, adept at handling transactions, managing inventory, and providing exceptional customer service. Known for effective team collaboration and adaptability in dynamic environments, ensuring smooth operations and customer satisfaction. Skilled in cash handling, accurate record-keeping, and maintaining clean and organized workspace. Reliable and focused on achieving consistent, high-quality results. Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks. Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Overview

12
12
years of professional experience

Work History

Secretary/MST/Housekeeper

TriPoint Medical Center
09.2016 - 03.2025
  • SECRETARY
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Assisted in training new pharmacy clerks, sharing knowledge and best practices for superior service delivery.
  • Make calls out for Doctors.
  • Overhead page.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • MST/PCA
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Packaged and shipped specimens to central lab daily.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • HOUSEKEER
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
  • Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
  • Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
  • Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.

Delivery Driver

Fed Ex Ground
09.2023 - 08.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Pharmacy Clerk

Walmart
08.2013 - 09.2014
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
  • Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
  • Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
  • Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
  • Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
  • Bagged prescriptions.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Established and maintained patient profiles, updating organizational database with current information.

Education

GED -

Harvey High School
Painesville, OH
07-2025

Skills

  • Customer service
  • Keyboarding skills
  • Fast paced environment adaptability
  • Multi-line phone systems
  • Venipuncture

Languages

English
Spanish

Timeline

Delivery Driver

Fed Ex Ground
09.2023 - 08.2024

Secretary/MST/Housekeeper

TriPoint Medical Center
09.2016 - 03.2025

Pharmacy Clerk

Walmart
08.2013 - 09.2014

GED -

Harvey High School

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Jelitza Barclay