JELLISA OGLESBY

• Assisted with personnel records management to support recordkeeping accuracy.
• Collaborated with manager to determine department's short and long-term hiring needs.
• Conducted reference checks and screening of potential candidates to support onboarding process.
• Verified payroll, vacation and sick time hours to support accounting processes.
• Facilitated smooth employee transitions with comprehensive onboarding program.
• Cultivated relationships with recruitment agencies for access to larger talent pools.
• Completed human resource operational requirements by scheduling and assigning employees.
• Collaborated with managers to identify and address employee relations issues.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

• Completed weekly scheduling and monthly department reports for case managers.
• Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
• Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
• Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
• Communicated with patients and family members to assist with information, provide literature and direct to community resources.
• Evaluated the effectiveness of interventions through ongoing assessment, analysis, and adjustment of care plans.
• Partnered with community resources to address social determinants of health, improving overall well-being for patients.
• Enhanced patient satisfaction with comprehensive assessments, timely interventions, and effective communication strategies.
• Increased access to supportive services by identifying barriers to care and connecting patients with appropriate resources.
• Provided mentorship and support to new Care Management Associates, fostering professional growth and development among team members.
• Answered phone calls and messages for multiple physicians in ambulatory medical facility, scheduling appointments, and handling patient inquiries.

• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
• Addressed patient concerns and provided support to vulnerable demographics.
• Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
• Worked directly with patient treatment teams and participated in care coordination procedures.
• Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
• Increased awareness of available resources by organizing and participating in community health fairs and events.
• Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.

Responsible the pre-registration and registration accuracy. Responsible for the identifying insurance coverage, the benefits available, and collecting co-payments.

• Educated patients on plans for treatment and payments.
• Took copayments and compiled daily financial records.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Assisted patients in filling out check-in and payment paperwork.
• Assisted in resolving and satisfying client requests and internal operational issues.
• Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
• Verified important patient information such as Name, DOB and SSN for entry into patient management system.
• Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
• Routinely collaborated with department managers to correct problems and improve services.
• Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
• Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
• Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
• Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
• Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
• Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
• Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.

Responsible the pre-registration and registration accuracy. Responsible for the identifying insurance coverage, the benefits available, and collecting co-payments.

• Educated patients on plans for treatment and payments.
• Took copayments and compiled daily financial records.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Assisted patients in filling out check-in and payment paperwork.
• Assisted in resolving and satisfying client requests and internal operational issues.
• Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
• Verified important patient information such as Name, DOB and SSN for entry into patient management system.
• Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
• Routinely collaborated with department managers to correct problems and improve services.
• Obtained demographic, insurance and financial information from community members to offer thorough and personalized assistance.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.

• Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Trained new team members on company policies, procedures, and merchandising best practices.
• Educated employees on new merchandise during seasonal workshops.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Collaborated with store managers to optimize product placement and enhance customer experience.
• Supervised departmental employees.
• Increased sales by effectively coordinating merchandise displays and promotional materials.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Trained new associates in company policies and procedures, fostering a supportive work environment.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Proved successful working within tight deadlines and a fast-paced environment.