Jelsi Martinez Fernandez

• Supervised morning huddles and launches for 23 drivers, fostering team coordination and efficiency.
• Built strong employee relationships and engagement through constructive and positive feedback, while managing scheduling and assisting with problem-solving throughout the day.

• Enhanced RXO's revenue by optimizing route efficiency, delivery completion, customer satisfaction, and 2 subcontractor partnerships.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Managed daily operations of a $65M board director store, focusing on online fulfillment, front-line operations, and inventory control.
• Directed comprehensive business activities, ensuring efficient management of store operations and exceptional customer service.

• Conducted a physical inventory for 45 to 50 stores annually. Focused on pre-inventory preparation, data analysis, count accuracy, and post-inventory closure procedures to maintain operational integrity.

• Coached, trained, and developed sales associates on product knowledge, sales techniques, personal branding, and overcoming objections to enhance sales and customer satisfaction.

Coached associates on products, sales, and operations processes. Maintained department standard and achieved sales goals.