Dedicated Community Manager with 15+ years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
5
5
years of professional experience
Work History
Community Manager
CVG Residential
02.2025 - Current
Manage all aspects of property operations, including leasing, tenant relations, and maintenance coordination.
Negotiate lease agreements and renewals while ensuring compliance with legal requirements.
Mentor, train and inspire team members.
Oversee facilities management to ensure properties are well-maintained and meet safety standards.
Conduct regular inspections to identify maintenance needs and address issues promptly.
Maintain accurate records through data entry, including tenant files, maintenance requests, and financial reports.
Ensure compliance with Fair Housing regulations and other relevant laws in all property dealings.
Collaborate with vendors for property maintenance services and ensure quality work is performed.
Utilize Yardi software for efficient property management tasks including accounting, reporting, and tenant communications.
Mentor and train staff.
Assist in onboarding new staff.
Community Manager
Thesman Communities
08.2020 - 02.2025
Oversee day-to-day operations of the community, including facilities, amenities (clubhouse, pool, sports courts, etc.), and landscaping.
Coordinate maintenance repairs, ensuring everything is safe, clean, and in working order.
Manage budgets and expenses related community operations.
Act as the main point of contact for residents regarding community issues, concerns, or requests.
Handle disputes or complaints diplomatically and resolve them fairly.
Foster and positive, welcoming environment, prompting a sense of community.
Plan and oversee social events, recreational activities, clubs, and outings tailoring to the 55+ demographic.
Coordinate with vendors, entertainers, and volunteers for events.
Encourage participation to enhance resident engagement and quality of life.
Work with the Homeowners Association or board of directors.
Attend board meetings and help implement board decisions.
Ensure compliance with HOA rules and regulations.
Community Manager
Sexton Properties
01.2020 - 06.2020
Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Conducted regular inspections to identify needed improvements and maintain highest standards.
Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Online Advisor II, Customer Service / AARP Project at Concentrix CVG Customer Management GroupOnline Advisor II, Customer Service / AARP Project at Concentrix CVG Customer Management Group