Jem Welch

• Established clear performance metrics for all aspects of the program, enabling informed decision-making based on measurable outcomes.
• Enhanced team collaboration through regular meetings, clear communication, and ongoing professional development training.
• Developed and recommended policies and procedures for evaluating programs.

• Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
• Assisted in the successful execution of promotional events to drive traffic and increase overall sales.
• Communicated effectively with fellow team members about daily tasks, priorities, and potential challenges encountered on the sales floor.

• Coordinated daily studio operations, including scheduling, staff management and customer service.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Implemented marketing strategies to promote studio to potential clients.

• Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.

Relevant Courses: Role of a Producer, The Development Process, Media Research and Analysis

• Relevant Coursework: Business of Film Making & Negotiations
• Professional Development: Internship with My Visual Tools in Austin, Texas

• Relevant Coursework: Photography & Public Relations