James Mulholland
Ambler,PA
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
15
15
years of professional experience
Work History
Senior Account Manager
GoFundMe (Classy)
05.2022 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
- Demo new products and features to current clients to up-sell and create increased adoption.
- 105% of Quota in 2022
- 130% of Quota in 2023 (Top Performer Award)
Strategic Account Manager
Harbor Compliance
12.2020 - 04.2022
- Responsible for new logos and existing client growth for clients over specific revenue threshold
- Currently over 100% of quota for 2021
- Provide demos to new and existing client base
- Responsible for breaking into publicly traded companies through relationships in current accounts
- Selling SaaS and Compliance Solutions Nationally
- Engage functional areas across prospect or client organizations to uncover future business opportunities.
- Generate pipeline to close revenue and attain quota.
- Trained, mentored and motivated staff to instill desire for superior performance.
- Created demand by matching business problems to product and service solutions
Senior Account Executive
Bardess Group
04.2019 - 12.2020
- Responsible for New Logos in North America
- Managed relationships and partnerships with software vendors and solution providers
- Was responsible for introducing broad portfolio of data driven solutions and services to new clients
- Managed Book of 50 Large Enterprise Clients
- Was responsible for selling SaaS solutions into new and existing clients
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Strengthened customer relationships with proactive and collaborative approach to managing needs
Regional/National Account Manager
Access, Mid-Atlantic
06.2017 - 04.2019
- Retain and Grow Current Customers in Existing Books of Business
- Responsible for New Logos territory
- Run full sales cycles from Prospecting to Closed Revenue
- Managed book of over 300 customers including 4 National Accounts
- Responsible for contract renewals for all clients in 4 states
- 110% of Quota for 2018
- 163% of quota in 2017
- Identified profitable business leads and built pipeline of prospective customers.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Tracked sales data to assess trends and make proactive strategy changes.
Account Executive
Qlik
06.2015 - 06.2017
- Created new business within MD, VA and DC
- Responsible for both Current Customer Expansion and New Logos in territory
- Run full sales cycles from Prospecting to Closed Revenue
- Responsible for running product demos to new prospects
- Responsible for selling SaaS into new clients
- 138% of Quota in 2015
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Conducted informational trainings and briefings to clients on new features and updated products.
Realtor
Long and Foster Real Estate
01.2015 - 06.2015
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Customer Development Executive
Iron Mountain
05.2012 - 01.2015
- Sold into existing customer base
- Specialized in customer retention and renewal
- Was responsible for growing and maintaining book of 60 businesses in Philadelphia and South Jersey
- Century Club Winner - 110% Quota attainment
- Negotiated net new revenue within existing book of business
- Created and closed measurable pipeline
- Recognized for outstanding support
- Responsible for mentoring and training new employees
- Monitored sales and other performance indicators and took action to improve performance.
- Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
National Account Manager
National Energy Control Corporation
07.2009 - 05.2012
- Identified profitable business leads and built pipeline of prospective customers.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives
Education
Bachelor of Arts - Telecommunications
Pennsylvania State University
University Park, PA2010
Skills
- Product and service sales
- Business development and planning
- Account servicing
- Relationship building and management
- Forecast preparation
- Customer presentations
- Goals and performance
- Sales proficiency
- Written and verbal communication
- Sales quota achievement
- Operations
- Sales Strategies
Timeline
Senior Account Manager
GoFundMe (Classy)
05.2022 - Current
Strategic Account Manager
Harbor Compliance
12.2020 - 04.2022
Senior Account Executive
Bardess Group
04.2019 - 12.2020
Regional/National Account Manager
Access, Mid-Atlantic
06.2017 - 04.2019
Account Executive
Qlik
06.2015 - 06.2017
Realtor
Long and Foster Real Estate
01.2015 - 06.2015
Customer Development Executive
Iron Mountain
05.2012 - 01.2015
National Account Manager
National Energy Control Corporation
07.2009 - 05.2012
Bachelor of Arts - Telecommunications
Pennsylvania State University
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