Jema Donahue
Warsaw,MO
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique. Creative professional in beauty and hair care, known for high productivity and efficient task completion. Possess specialized skills in precision cutting, innovative coloring techniques, and personalized styling. Excel in communication, adaptability, and customer service, ensuring each client feels heard and leaves satisfied. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
21
21
years of professional experience
Work History
Barber
State Of Missouri
Chillicothe, MO
11.2019 - 03.2024
- Greeted customers, provided consultation services and identified customer needs.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Provided hair care advice, including product recommendations and styling tips.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Kept up to date on new trends in hairstyles and facial hair designs.
- Demonstrated knowledge of products available in the store.
- Assisted other barbers as needed during busy times or when short staffed.
- Adhered to state regulations regarding licensing requirements.
- Maintained inventory of supplies such as clippers, scissors and razors.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Gave clients complimentary face, neck and scalp massages to promote relaxation.
- Kept card files on clientele, recording notes of work done, products used and fees charged after each visit.
- Cut and trimmed hair according to clients' instructions or current hairstyles.
- Administered chemical services such as perms, relaxers, keratin treatments and hair straightening systems.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
Production Supervisor
Scranton Products
Scranton, PA
04.2013 - 09.2016
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Ensured safety regulations were followed by all personnel in the production area.
- Trained new staff on production processes and procedures.
- Maintained accurate records of daily production activities.
- Resolved any conflicts between employees in a professional manner.
- Created detailed reports outlining progress on various projects.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Implemented cost-saving measures while maintaining high levels of product quality.
- Investigated customer complaints related to product quality or delivery times.
- Managed daily operations within budget constraints while meeting deadlines.
- Established and updated production schedules to meet changing demands.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Observed and monitored utilization of equipment.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Set up and adjusted machines and equipment to produce pre-determined results.
Cosmetologist
Harv & Co
Sedalia, Missouri
05.2006 - 07.2012
- Provided consultations to clients on beauty treatments, products and services.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Managed appointments through scheduling software program.
- Performed scalp treatments to improve hair health and texture.
- Engaged with customers by providing friendly conversation during services.
- Upsold various treatments or packages when appropriate.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Operated cash registers to receive payments from patrons.
- Updated and maintained customer information records and beauty services provided.
- Ordered, displayed and maintained supplies.
Machine Operator
EnerSys
Warrensburg, MO
01.2007 - 02.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Carry out regular safety checks on machinery prior to operation.
- Record production information such as quantities produced and materials used on daily logs.
- Operate robotic arms within a manufacturing environment.
- Comply with company policies regarding quality control procedures.
- Keep detailed reports of maintenance activities performed on machinery.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Utilized fastening equipment to fasten, package and stack materials and products.
Daycare Teacher
Little Village Daycare
Sedalia, Missouri
05.2003 - 08.2008
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Provided guidance on social development issues such as sharing, following directions.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Adapted teaching methods based on individual student needs.
- Administered medication according to doctor's orders when needed.
- Ensured safety of all children by monitoring playground equipment use.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized and led activities to promote physical, mental and social development.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Sparked creativity and imagination by helping children discover new things each day.
- Introduced learning activities and imaginative play to teach children to explore.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Engaged with children on individual basis to build positive, trusting relationships.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Incorporated music and art activities to encourage creativity and expression.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Participated in workshops, trainings and conferences to improve educational skills.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Implemented behavior modeling and positive reinforcement into daily routines.
Education
Cosmetology License - Cosmetology Education
American College of Hair Design Inc
Sedalia, MO09-2004
High School Diploma -
Alpha Omega Academy
Chandler, AZ05-2003
Some College (No Degree) - General Studies
University of Central Missouri
Warrensburg, MOSkills
- Business Management
- Outstanding customer service
- Client Scheduling
- Work area sanitation
- Equipment Maintenance
- Regulatory Compliance
- Customer service excellence
- Merchandise Restocking
- Cash Handling
- Retail Merchandising
- Staff Management
- Schedule development
- Data Analytics
- Complex Problem-Solving
- Operations Management
- Goal-Oriented
Timeline
Barber
State Of Missouri
11.2019 - 03.2024
Production Supervisor
Scranton Products
04.2013 - 09.2016
Machine Operator
EnerSys
01.2007 - 02.2010
Cosmetologist
Harv & Co
05.2006 - 07.2012
Daycare Teacher
Little Village Daycare
05.2003 - 08.2008
Cosmetology License - Cosmetology Education
American College of Hair Design Inc
High School Diploma -
Alpha Omega Academy
Some College (No Degree) - General Studies
University of Central Missouri