Jemaima Bautista
2635 Nihi St,Hawaii
Summary
Dynamic professional with extensive experience as an Eligibility Outreach Worker at Kalihi Palama Health Center, adept at client advocacy and community engagement. Proven ability to connect individuals with vital resources while fostering strong relationships. Skilled in data collection and exceptional communication, ensuring clients receive tailored support for improved outcomes.
Overview
7
7
years of professional experience
Work History
Eligibility Outreach Worker
Kalihi Palama Health Center
04.2023 - Current
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times
- Participated in outreach events for theCommunity to reach out to at-risk families.
- Organized community events to raise awareness about available resources and promote healthy lifestyles among residents.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Promoted self-sufficiency among clients by providing guidance on job search strategies, resume writing, and interview preparation techniques.
- Collaborated with healthcare providers to coordinate medical appointments for clients facing barriers to access or transportation issues.
- Assisted individuals and families in navigating Medicare, Medicaid, Marketplace, SNAP, SSI/SSDI, General Assistance benefits by offering one-on-one consultations explaining coverage options and enrollment procedures.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Academic Peer Coach
Honolulu Community College
02.2018 - 04.2023
- Evaluated the effectiveness of coaching interventions through regular progress assessments, making data-driven adjustments as necessary for optimal outcomes.
- Established trust-based relationships with clients, fostering open communication and enabling effective coaching sessions.
- Helped clients achieve work-life balance through time management techniques and prioritization exercises.
- Improved overall satisfaction of coaching services by regularly soliciting feedback from students and making necessary adjustments.
- Assisted students in developing coping strategies for managing stress, contributing to enhanced well-being and productivity.
- Provided one-on-one guidance, successfully helping clients identify and overcome personal barriers.
- Participated in ongoing training sessions to stay current on best practices in the field of peer coaching, elevating the quality of service provided to students over time.
- Offered constructive feedback on students progress, motivating them to continue working towards their goals despite setbacks.
- Collaborated with fellow coaches to develop innovative approaches for improved learning outcomes.
- Fostered a non-judgmental and empathetic atmosphere, enabling students to feel comfortable sharing their thoughts, feelings, and experiences.
- Developed individualized action plans, assisting students in achieving their personal and professional goals.
- Empowered students to take ownership of their personal growth journey by teaching self-monitoring techniques and accountability measures.
- Enhanced students progress by implementing goal-setting strategies and personalized coaching techniques.
- Utilized active listening skills to identify student's needs, providing tailored support and guidance accordingly.
- Conducted workshops on various topics, empowering students with essential skills for personal growth.
- Maintained detailed records of student interactions, ensuring consistency in service delivery and tracking progress toward established objectives.
- Increased awareness of available resources within the community by connecting students with relevant organizations or support networks when needed.
- Helped students develop organizational, time management and study skills.
- Provided resources to support students in achieving career goals.
- Oversaw career and job fairs to connect students with area schools and employers.
Sales Associate
COACH Waikele
10.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor Of Arts In Psychology -
University Of Hawaii in West Oahu
91-1001 Farrington Hwy, Kapolei HI 9670705.2023
Associate Of Applied Science - Human Services
Honolulu Community College
874 Dillingham Blvd. Honolulu HI 9681705.2019
Skills
- Community health
- Outreach strategies
- Client advocacy
- Community engagement
- Data collection
- Culturally sensitive
- Public relations
- Exceptional communication
- Relationship management
- Customer relationship management (CRM)
- Salesforce
- Client needs assessments
- Collaboration and teamwork
- Cultural Competency
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Microsoft office
- Documentation skills
- Maintaining client records
- Interpersonal skills
- Care coordination
- De-escalation techniques
- Adaptability
Languages
Tagalog
Native or Bilingual
Timeline
Eligibility Outreach Worker
Kalihi Palama Health Center
04.2023 - Current
Sales Associate
COACH Waikele
10.2022 - 03.2024
Academic Peer Coach
Honolulu Community College
02.2018 - 04.2023
Bachelor Of Arts In Psychology -
University Of Hawaii in West Oahu
Associate Of Applied Science - Human Services
Honolulu Community College