JESSICA ROMÁN
Northbridge University
Orlando,FL
1
Language
16
years of professional experience
Results-driven admissions professional with extensive experience in higher education enrollment operations, application processing, and team coaching. As Admissions Assistant Director, utilized KPI and CRM data to enhance documentation practices and streamline workflows. Previous corporate operations experience includes budgeting, accounts payable, and process redesign contributing to significant cost reductions. Holds an MBA in Technology Management, focused on operational execution and continuous improvement.
Work History
Admissions Assistant Director
6 Months- Support day-to-day admissions operations while maintaining direct responsibility for an individual enrollment pipeline and prospective-student progression toward scheduled start dates.
- Review enrollment KPIs, pipeline activity, appointment performance, admissions interviews, call quality, follow-up activity, and CRM documentation to identify performance gaps, stalled opportunities, and operational priorities.
- Provide ongoing coaching and performance support to Admissions Representatives in student communication, appointment setting, admissions interviewing, follow-up strategy, objection handling, documentation quality, and enrollment execution.
- Partner with Admissions leadership on performance-improvement initiatives, accountability expectations, workflow consistency, and strategies designed to strengthen enrollment results.
- Monitor student progression across the admissions funnel, including appointments, academic documentation, Financial Aid requirements, commitments, outstanding tasks, orientation readiness, and start-date status.
- Coordinate with Financial Aid, Registrar, Academics, Student Services, Career Services, and other campus partners to resolve student barriers, support retention, and improve continuity from enrollment through the early student lifecycle.
- Review CRM activity and student documentation to reinforce accurate, factual, and actionable records of barriers, commitments, follow-up actions, and next steps.
- Identify workflow and execution gaps and support process improvements that strengthen follow-through, visibility, consistency, and accountability across the enrollment pipeline.
- Maintain personal enrollment production responsibilities while simultaneously supporting team performance, staff development, and departmental operational priorities.
- Coordinated admissions application intake, ensuring accurate data entry and document tracking across student records.
- Reviewed application materials for completeness, resolving discrepancies and escalating exceptions for timely decision-making.
Admissions Representative
2 Years 8 Months- Managed prospective students through the admissions process from initial contact through enrollment, maintaining consistent communication, follow-up, and ownership of required admissions steps.
- Conducted admissions interviews to identify educational goals, career interests, scheduling needs, motivation, readiness, and potential enrollment barriers.
- Maintained an active admissions pipeline and prioritized follow-up based on student readiness, upcoming start dates, outstanding requirements, appointment status, and progression toward enrollment.
- Scheduled and confirmed appointments and re-engaged no-shows, inactive leads, and students with incomplete requirements through structured phone, text, and email follow-up.
- Requested, tracked, and documented high school transcripts, GED documentation, and other academic records while coordinating with schools, education agencies, Registrar personnel, and internal departments to resolve missing requirements.
- Worked closely with Financial Aid and campus partners to monitor student progression, pending documentation, and readiness for upcoming start dates.
- Maintained accurate and timely student records in CampusVue and YNOT CRM, documenting communication, barriers, commitments, follow-up plans, and required next steps.
- Applied consultative communication and objection-handling techniques to address program fit, scheduling, timing, affordability concerns, and student hesitation while maintaining compliance with admissions practices.
- Recognized as 2025 Admissions Representative of the Year and promoted to Admissions Assistant Director in April 2026 based on performance, execution, and leadership potential.
- Guided prospective students through admissions requirements, application steps, and enrollment timelines.
- Evaluated application materials for completeness, accuracy, and policy compliance.
Admissions Representative
1 Year 1 Month- Supported daily admissions operations by assisting prospective students with documentation and administrative requirements necessary to complete enrollment files.
- Entered and maintained prospective-student, application, and enrollment information in CampusVue with emphasis on accuracy and timely updates.
- Requested and tracked high school transcripts, GED records, and other academic documentation required for admissions review and file completion.
- Coordinated with high schools, education agencies, Registrar personnel, and internal departments to obtain missing documentation and resolve outstanding file requirements.
- Monitored student files for incomplete documentation and time-sensitive requirements that could delay admissions processing or enrollment completion.
- Supported Admissions Representatives and departmental leadership by helping ensure student records were complete, organized, and ready for institutional review.
- Followed established admissions policies, procedures, and documentation standards to support consistency, record accuracy, and compliance.
- Coordinated prospective student admissions process, ensuring accurate record completion and application progression.
- Guided prospective students through admissions requirements, application steps, and enrollment timelines.
- Evaluated application materials for completeness, accuracy, and policy compliance.
Full-Time Parenting
3 Years 7 Months- Planned career pause dedicated to full-time parenting and family responsibilities before returning to the workforce in 2022.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Research Assistant - Agronomy
5 Years 11 Months- Supported the administrative and operational functions of agricultural research projects, coordinating schedules, meetings, documentation, logistics, inventory, purchasing, travel, and departmental priorities.
- Managed day-to-day administrative workflow across multiple projects, ensuring timelines, materials, resources, and support needs were coordinated among management, research personnel, vendors, and internal teams.
- Assisted senior management with budget preparation, expense tracking, cost monitoring, financial reporting, operational summaries, and project-status documentation.
- Managed purchase requests, supply needs, inventory activity, vendor coordination, and supporting records required to maintain continuity of research operations.
- Developed and implemented an employee task-planning and resource-allocation system that improved workload visibility and contributed to a 40% reduction in project operational expenses.
- Designed and implemented a regulated-material monitoring process that strengthened inventory tracking, documentation, accountability, and operational control.
- Created and maintained tracking systems, administrative tools, project records, and reports used by management to monitor budgets, resources, deadlines, and operational status.
- Identified workflow inefficiencies and supported process changes designed to improve efficiency, coordination, resource utilization, and execution.
- Supported compliance-related documentation and internal controls associated with regulated materials, inventory, purchasing, and departmental procedures.
- Received a fast-track promotion in recognition of strong operational performance, initiative, and expanded responsibilities.
- Led field trial data collection and phenotyping for crop trait evaluation.
- Maintained accurate greenhouse and laboratory records using spreadsheet tracking systems.
Accounts Payable Clerk
2 Years- Managed day-to-day accounts payable activity, including invoice processing, purchase orders, vendor payments, payment terms, departmental transactions, and supporting financial documentation.
- Reviewed invoices, purchase orders, receiving documentation, and approvals to verify accuracy, authorization, coding, and compliance with established financial procedures.
- Performed account reconciliations and researched discrepancies among invoices, purchase orders, receipts, vendor statements, and departmental records.
- Prepared and supported journal entries, account adjustments, financial reports, expense tracking, and other accounting documentation required by management.
- Maintained vendor records, payment history, reconciliations, and supporting documentation to strengthen internal controls and audit readiness.
- Coordinated with vendors, purchasing, operations, management, and other internal departments to resolve payment issues, transaction discrepancies, and missing documentation.
- Supported month-end and audit activities by retrieving records, preparing reconciliation support, and providing transaction-level documentation.
- Reviewed financial workflows and supported process improvements designed to reduce errors, improve processing efficiency, and strengthen transaction control.
- Processed invoices, matched purchase orders, and resolved discrepancies to maintain accurate accounts payable records.
- Reviewed payment batches, verified approvals, and scheduled disbursements to support timely vendor payments.
Education
Master of Business Administration (MBA) - Technology Management
Bachelor of Business Administration (BBA) - Human Resources
Skills
Admissions Operations
Enrollment Management
Application Workflow Management
Document Verification
Workflow Improvement & Optimization
KPI Analysis & Performance Monitoring
Data Analysis & Reporting
Student Information Management
CRM Management
YNOT CRM
Student Records Management
Student Documentation
Enrollment Documentation Completion
Operational Policy Compliance
Regulatory & Institutional Compliance
Compliance Reporting
Cross-Functional Collaboration
Office Administration
Budget Monitoring
Financial Aid Processes
Academic Advising
Student Counseling
Student Engagement
Higher Education Administration
Team Coaching & Development
Sales & Enrollment Conversion
Customer Service
High-Volume Inbound & Outbound Calls
CampusVue
Power BI
Microsoft Office Suite
Data Management
Confidentiality & Records Management
Process Improvement
Problem Solving
Critical Thinking
Decision-Making
Attention to Detail
Time Management
Organizational Skills
Multitasking
Excellent Written & Verbal Communication
Teamwork & Collaboration
Fast Learner / Adaptability
Office administration
Microsoft office
Sales experience
Academic advising
Languages
Bilingual: English and Spanish
Personal Information
Title: Admissions Operations | Enrollment Management | Process Improvement | Data & Workflow
Timeline
Admissions Assistant Director
Northbridge University
04.2026 - CurrentRead More
Admissions Representative
Northbridge University
08.2023 - 04.2026Read More
Admissions Representative
NUC University - Florida Technical College
07.2022 - 08.2023Read More
Full-Time Parenting
Career Break
12.2018 - 07.2022Read More
Research Assistant - Agronomy
DuPont Pioneer
01.2013 - 12.2018Read More
Accounts Payable Clerk
DuPont Pioneer
01.2011 - 01.2013Read More
Inter-American University of Puerto Rico
Bachelor of Business Administration (BBA) from Human Resources
Read More
University of Phoenix
Master of Business Administration (MBA) from Technology Management
Read More