Summary
Overview
Work History
Education
Skills
Accomplishments
hobbies
Work Availability
Quote
Timeline
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Jemaria Watford

Jemaria Watford

Gastonia,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Citi Trends
07.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Sandwhich Artist

SUBWAY®Restaurants
08.2020 - 04.2022
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Work Study Student

Community Service And Engagement Of Learning
09.2019 - 05.2020
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Assisted in planning and running special events such as orientations, conferences and fundraisers.
  • Completed research, compiled data, and assisted in timely reporting.
  • Processed student applications and other paperwork in timely manner.

Work Study Student

Gaston College
02.2017 - 05.2019
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Assisted in planning and running special events such as orientations, conferences and fundraisers.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Completed research, compiled data, and assisted in timely reporting.
  • Developed and implemented strategies to improve student engagement and retention.
  • Created and maintained databases to store student information.
  • Developed and maintained organized filing system for student records and documents.
  • Processed student applications and other paperwork in timely manner.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Supported staff on special assignments and ad hoc projects.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed records of all office activities.
  • Coordinated and scheduled meetings and appointments.
  • Edited documents to keep company materials free of grammar errors.
  • Monitored and tracked budgets and expenses.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

Education

Bachelor of Arts - Business Accounting/finance

Western Carolina University
Cullowhee, NC

Bachelor of Arts - CMAP (commercial Music And Audio Productions)

Western Carolina University
Cullowhee, NC

Associate of Arts - General Studies

Gaston College
Dallas, NC
05.2019

High School Diploma -

Forestview High School
Gastonia, NC
06.2017

Skills

  • Training
  • Reviewing Performance
  • Training and Development
  • Sales and Marketing
  • Promotional Planning
  • Closing Oversight
  • Cash Deposits and Receipts
  • Money Handling
  • Customer Service and Satisfaction
  • Shift Coverage
  • Merchandising
  • Customer Relations
  • Time Management
  • Google Drive
  • Retail Space Planning
  • Managing Multiple Priorities
  • Plan Projects
  • Microsoft Office Expertise
  • Customer Relationship Management

Accomplishments

  • Documented and resolved barriers between co-workers which led to better communication.
  • Achieved markdown low percentage score by completing markdown with accuracy and efficiency.

hobbies

Listen and sometimes produce new sounds 

drawing 

watching movies

playing games



interested in 

coding 

data inputting 

learning new things 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The road to success and the road to failure are almost exactly the same.
Colin R. Davis

Timeline

Assistant Manager

Citi Trends
07.2021 - Current

Sandwhich Artist

SUBWAY®Restaurants
08.2020 - 04.2022

Work Study Student

Community Service And Engagement Of Learning
09.2019 - 05.2020

Work Study Student

Gaston College
02.2017 - 05.2019

Bachelor of Arts - Business Accounting/finance

Western Carolina University

Bachelor of Arts - CMAP (commercial Music And Audio Productions)

Western Carolina University

Associate of Arts - General Studies

Gaston College

High School Diploma -

Forestview High School

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Jemaria Watford