Jemarkus Stephens
San Diego,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
McDonald's
02.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers and assessing needs.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed and implemented strategies to improve revenue and profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Diploma - Computer Systems Technician
United Education Institute
San Diego, CA01.2011
Skills
- Operational Efficiency
- Billing and Payment Processing
- Customer Satisfaction
- Monetary Transactions
- Resolving Discrepancies
- Customer Transactions
- Answering Customer Questions
Timeline
Assistant Manager
McDonald's
02.2015 - Current
Diploma - Computer Systems Technician
United Education Institute
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