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Jemarra LaCole

Jemarra LaCole

Los Angeles,CA

Overview

19
19
years of professional experience

Work History

Contruction Project Manager

Marti Restorations
Los Angeles, CA
09.2022 - 01.2024
  • Resolved conflicts between various parties involved in the construction process.
  • Provided training sessions for new staff members regarding protocols and procedures.
  • Completed projects on time and within allocated budget.
  • Inspected sites before and after construction projects.
  • Prepared reports detailing progress updates for senior management.
  • Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
  • Prepared and submitted daily work-site reports, weekly invoices, payroll and overtime requirements.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Analyzed cost estimates to determine if they are within budget constraints.
  • Managed submittals and processing of Requests for Information between general contractor, owner, and owner's consultants.
  • Created a timeline for completing tasks related to the project.
  • Interviewed and hired top contractor talent to promote on-time and under-budget project completion.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
  • Coordinated extensive planning, development of project milestones and budget for complex contracts.
  • Advised clients on innovative ways to reduce overall costs while maintaining quality standards.
  • Reviewed architectural plans for accuracy and completeness.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Conducted site pre-inspections and coordinated post-construction audits.
  • Conducted regular meetings with clients to discuss progress reports and changes in scope or design.
  • Estimated construction costs accurately, achieving consistent business profits.
  • Ensured compliance with local building codes and safety regulations.
  • Implemented quality assurance and safety standards and maintained compliance with construction contract documents and contractor safety program.
  • Coordinated with architects, engineers, surveyors, inspectors, and other specialists throughout the duration of the project.
  • Organized and participated in monthly on-site meetings with clientele and subcontractors.
  • Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Negotiated pricing and delivery schedules with vendors, drawing on thorough knowledge of housing industry and building practices.
  • Managed multiple teams working on different aspects of a single project.
  • Delegated work to staff, setting priorities and goals.
  • Identified potential problems that may arise during the course of construction.
  • Enhanced customer satisfaction ratings by resolving issues effectively and efficiently.
  • Built relationships with engineering staff and coordinated with vendors and contractors to align timelines, phases and work to be performed across projects or shutdowns.
  • Reduced employee and subcontractor turnover rate.
  • Prepared and planned worksites to help jobs run smoothly.
  • Investigated any site issues that could affect the success of the project.
  • Maintained detailed records of all costs associated with each project.
  • Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
  • Recognized by management for providing exceptional customer service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Community Manager

Partners Community COA
Los Angeles, CA
03.2023 - 10.2023
  • Partnered with maintenance to ensure all common areas were properly maintained.
  • Supervised production of operating expense, and real estate tax adjustments.
  • Assisted with developing marketing plans for campaigns and promotions.
  • Drove home owner feedback to deliver information to management for corrective action.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Provided support for technical issues related to product usage.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Kept HOA in good legal standing through proper documentation and implementation of required actions.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Compiled and conveyed operational and financial data to regional manager.
  • Responded to customer inquiries in a timely manner.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Prepared detailed budgets and financial reports for properties.
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, home owners, subcontractors and property management overhead.
  • Saved money by operating community within budget.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Property Manager

Solari Enterprises Inc.
Los Angeles, CA
12.2022 - 02.2023
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Handled resident complaints and expedited maintenance requests.
  • Built relationships with service vendors and submitted associated billing statements.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Conducted training sessions for staff members on proper procedures for administering the Section 8 program.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Ensured that all paperwork was completed accurately prior to submitting it to HUD.
  • Informed applicants of other agencies providing useful or related assistance.
  • Assisted in the processing of Section 8 applications and determining eligibility.
  • Maintained positive working relationship with fellow staff and management.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Reviewed annual recertifications for accuracy and compliance with HUD requirements.
  • Resolved problems concerning tenant selection criteria, unit inspections, rent determinations.
  • Evaluated requests from tenants for reasonable accommodations based on disability status or other factors impacting their ability to comply with contract terms.
  • Conducted home visits to verify family composition and occupancy standards.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Provided information to clients regarding program regulations, policies, and procedures.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Direct Manager

Pluto Partners
Brentwood, CA
02.2018 - 09.2022
  • Vice President of two multi family homes a total of 52 residential units for 5 years
  • Coordinated training programs for new hires as well as existing staff members.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Developed operational plans for successful implementation of projects within the team.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Implemented rewards systems to motivate employees as well as disciplinary measures when necessary.
  • Participated in executive meetings to provide input on strategic decisions.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
  • Improved company operations by integrating software to digitally collect all rents, and tenant request monthly
  • Operated without an assistant manager nor a leasing agent
  • Served as Project Manager for all maintenance orders and renovations
  • Negotiated all proposals within the yearly budget
  • Submitted all profit and loss statements and balance sheets to partners/ owners
  • Maintained a 98% to 100% occupancy rate , while providing the best of customer service
  • Created reports on team progress and identified areas for improvement.
  • Provided ongoing training to address staff needs.
  • Responded to customer questions regarding products, prices and availability.
  • Recruited and trained new employees to meet job requirements.
  • Provided guidance on how to handle evictions in an appropriate manner when necessary.
  • Negotiated rent increases or decreases based on market conditions while ensuring fairness was maintained between both parties.
  • Developed tenant relations policies and procedures to ensure consistent service delivery.
  • Enforced rules concerning noise levels, pet ownership, and smoking restrictions in accordance with applicable laws.
  • Created a database of tenant contact information to facilitate efficient communication processes.
  • Worked closely with landlords to address any issues that arose during tenancy periods.
  • Advised landlords on best practices for managing tenants' expectations throughout the tenancy period.
  • Maintained accountability for building keys, master keys and access cards.
  • Inspected properties regularly to ensure compliance with safety regulations and building codes.
  • Implemented customer satisfaction surveys to measure tenant satisfaction with services provided.
  • Made referrals to utilize community resources for resident's needs.
  • Maintained accurate records and documented client data in company databases.
  • Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
  • Collaborated with property managers on strategies to improve tenant engagement in community activities.
  • Followed company policies while overseeing day to day operations of property.
  • Prepared monthly reports detailing outstanding balances owed by tenants and any potential issues that need attention from management staff.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Performed bookkeeping and accounting consulting services.
  • Provided support during external audits by providing requested information regarding accounts payable items.
  • Reviewed monthly statements from vendors and researched any discrepancies.
  • Generated 1099 forms for all applicable vendors.
  • Verified that all vendor invoices have been approved according to policy before processing payments.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Monitored cash flow projections and ensured sufficient funds were available when making payments.
  • Created reports to analyze account balances, payment histories, and other financial activities.
  • Assisted with month-end closing process by preparing necessary accruals and adjusting entries.
  • Processed invoices and payments in a timely manner.
  • Developed strong working relationships with internal departments in order to ensure timely resolution of inquiries related to accounts payable matters.
  • Prepared and processed payrolls.
  • Prepared journal entries and reconciled accounts to complete month-end closing processes.
  • Received and recorded cash, checks and transfers.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Analyzed vendor contracts for accuracy of terms and conditions prior to authorizing payments.
  • Assisted with the implementation of new processes in order to improve efficiency within the department.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Prepared journal entries for various accounting functions.
  • Maintained vendor records and communicated with vendors to resolve discrepancies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Created leasing contracts, collected rent payments, and maintained tenant records.
  • Resolved tenant complaints in a timely manner to maintain positive relationships.
  • Received, checked and processed applications for new leases.
  • Wrote and filed reports each day on current leasing activities.
  • Prepared detailed budgets and financial reports for properties.
  • Developed strategies to increase occupancy levels through effective marketing campaigns.
  • Performed regular site visits to check on conditions of the premises.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Established policies for late fees, pet ownership, smoking regulations.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Conducted surveys of property market to obtain information on current trends.
  • Assisted in the preparation of marketing materials for vacant units.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Increased occupancy through dynamic marketing initiatives.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Handled evictions when necessary; prepared documents for court proceedings if needed.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Ensured compliance with all state and local laws regarding fair housing practices.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Maintained accurate financial records related to rental income and security deposits.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Conducted market research to identify potential tenants and rental rates.
  • Provided customer service support to ensure satisfaction throughout the tenancy period.
  • Prepared and submitted monthly tenant visit logs.
  • Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Advised owners on how best to maximize their return on investment from rental properties.
  • Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Modified existing software systems to enhance performance and add new features.

Property Manager

I Rent Hampton Roads
Virginia Beach, VA
03.2011 - 12.2017
  • Built relationships with service vendors and submitted associated billing statements.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.
  • Compiled and conveyed operational and financial data to regional manager.
  • Prepared detailed budgets and financial reports for properties.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Met with clients to negotiate management and service contracts.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Prepared and submitted monthly tenant visit logs.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Completed lease applications and verifications, notifying prospects of results.
  • Updated tenant and unit information to keep current in housing database.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Exercised direct supervision over property staff.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Managed all maintenance requests from tenants in a timely manner.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Modified existing software systems to enhance performance and add new features.

Licensed Realtor

Nancy Chandler and Associates
Chesapeake, VA
12.2004 - 10.2010
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Assisted investors with remodeling plans and associated costs to ensure client profitability and long-term business retention.
  • Met with clients to research cases, collect data and prepare settlement packages.
  • Verified accuracy of documentation and fund disbursements for sales.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Inspected properties prior to listing them in order to assess condition and identify necessary repairs or improvements.
  • Increased personal revenue by completing multiple home and property sales.
  • Marketed real estate to various types of commercial clients to strengthen revenue opportunities.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Assisted homeowners with relocation and moving services after sale of each home.
  • Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Accompanied buyers during property inspections.
  • Identified potential buyers through cold calling.
  • Promoted listings on social media and print advertisements.
  • Developed bid presentations for buyers and sellers, answering questions and promoting property features.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Identified potential sales or projects in line with client's historical buying trends, and proposed profitable opportunities to initiate purchase offers.
  • Developed marketing materials to promote properties for sale.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
  • Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
  • Communicated with clients to determine property needs and budget constraints.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Showed prospective buyers a range of available homes within their price range.
  • Communicated regularly with clients via phone, email or text message to provide updates on progress.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Managed real estate transactions from initiation to closing.
  • Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Conducted open houses and arranged private showings of properties.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Liaised with real estate attorneys to assist with deal-related questions.
  • Prepared and delivered sales presentations.
  • Monitored changes in the real estate industry that could affect the value of a property.
  • Scheduled home viewings with potential buyers.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Negotiated purchase agreements between buyers and sellers.
  • Participated in multiple listing services to ensure maximum exposure of listed properties.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Real Estate License - Real Estate

Long and Foster Real Estate School
05.2022

Associate of Business Administration - Business Administration And Management

Pierce College
09.2000

Skills

  • Property Leasing
  • Property Management
  • Fair Housing Regulations
  • Yardi
  • Payroll
  • Budgeting
  • Bookkeeping
  • Management
  • Profit & Loss
  • Negotiation
  • Microsoft Outlook
  • Accounts Receivable
  • Marketing
  • Pricing
  • Accounts Payable
  • Financial Report Writing
  • Office Management
  • Conflict Management
  • Event Planning
  • Personal Assistant Experience
  • Sales
  • Research
  • Administrative Experience
  • Languages
  • Planning and Design
  • Reading Blueprints
  • Construction Management
  • Document Review
  • Scope Development
  • Estimating
  • Bid Preparation
  • Renovations, Building, and Demolition
  • Change Orders
  • OSHA Safety Requirements
  • Building Site Supervision
  • OSHA Compliance
  • Emergency Assistance
  • Safety Assessments
  • Budget Planning
  • Demolition
  • Permitting
  • Building Applications
  • Subcontractor Management
  • Reporting Skills
  • Construction Equipment
  • Codes Compliance
  • Interpreting Blueprints
  • Project manager supervision
  • Project management
  • Project evaluation
  • Project planning and development
  • Project implementation
  • Project estimation
  • Project regulations
  • Project records
  • Leading projects

Languages

  • English - Fluent
  • Je’Marra LaCole

    • Work Availability

    monday
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    friday
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    sunday
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    evening
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    Quote

    There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
    Tony Robbins

    Timeline

    Community Manager

    Partners Community COA
    03.2023 - 10.2023

    Property Manager

    Solari Enterprises Inc.
    12.2022 - 02.2023

    Contruction Project Manager

    Marti Restorations
    09.2022 - 01.2024

    Direct Manager

    Pluto Partners
    02.2018 - 09.2022

    Property Manager

    I Rent Hampton Roads
    03.2011 - 12.2017

    Licensed Realtor

    Nancy Chandler and Associates
    12.2004 - 10.2010

    Real Estate License - Real Estate

    Long and Foster Real Estate School

    Associate of Business Administration - Business Administration And Management

    Pierce College

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