Jemeisha Brown
Princeton
Summary
Results-oriented Human Resources Specialist with extensive experience in organizational consultancy, operational planning, and employee relations. Skilled in analyzing company needs, developing strategic solutions, and fostering alignment between business units and leadership. Strong understanding of labor legislation, payroll processes, and HR best practices. Adept at supporting employee lifecycle management, from recruitment to training and retention.
Overview
13
13
years of professional experience
Work History
Patient Navigator
United Healthcare Group
11.2024 - Current
- Facilitated communication between healthcare teams, ensuring smooth coordination across departments, leading to improved patient experience
- Provided essential administrative support and compiled detailed reports on activities for management review
- Acted as a liaison between internal teams, enhancing collaboration and operational efficiency
Patient Care Representative
Baylor Scott & White
02.2019 - 06.2025
- Assisted with onboarding and scheduling for new employees in the medical office setting, contributing to smooth transitions
- Managed patient appointments, processed payments, and ensured HIPAA-compliant handling of sensitive information
- Coordinated internal communication for patient-related activities, improving operational flow and patient satisfaction
Member service representative
CVS Healthcare
06.2021 - 04.2024
- Managed customer accounts, providing high-quality service and addressing inquiries related to benefits and services
- Resolved conflicts with professionalism, enhancing customer satisfaction and retention
- Leveraged software tools to track changes and maintain accurate customer records, ensuring compliance with company policies
Office Assistant
Securus Technologies
10.2016 - 01.2019
- Provided critical administrative support, including scheduling, document management, and office organization
- Assisted in the development and implementation of office policies, promoting efficiency and compliance
- Supported HR functions, including employee onboarding and initial training
HR Assistant
CenturyLink
06.2012 - 10.2016
- Supported full-cycle recruitment, from scheduling interviews to assisting with pre-employment testing
- Delivered HR advice and administrative support to managers, helping streamline performance reviews and compensation discussions
- Contributed to policy development on wages, working conditions, and employee benefits
Education
Masters of Business Administration -
University of Phoenix-Arizona
03.2025
Bachelor of Science - Business
University of Phoenix-Arizona
10.2024
Skills
- Recruitment & Interview Scheduling
- Employee Onboarding & Orientation
- Compensation & Payroll Management
- Training & Development Coordination
- Medical Records & Confidentiality (HIPAA Compliance)
- File & Document Management
- Administrative & HR Support
- Employee Relations & Conflict Resolution
- Labor Legislation & Compliance
- Cross-functional Communication & Team Collaboration
Timeline
Patient Navigator
United Healthcare Group
11.2024 - Current
Member service representative
CVS Healthcare
06.2021 - 04.2024
Patient Care Representative
Baylor Scott & White
02.2019 - 06.2025
Office Assistant
Securus Technologies
10.2016 - 01.2019
HR Assistant
CenturyLink
06.2012 - 10.2016
Masters of Business Administration -
University of Phoenix-Arizona
Bachelor of Science - Business
University of Phoenix-Arizona
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