Jemel Lane
Milwaukee,WI
Summary
- Able to critically analyze shift schedules and recommend how to retain the best talent
- Proven track record of efficiency, dependability, and customer service.
- Retail sales associate with 3 years of experience in every aspect of customer service including greeting customers, interacting with co-workers, taking notes, and following-up on previous transactions
- Passionate Homecare Aide with 6 years of experience providing compassionate care and following medical procedures
- Developed a reliable and successful sales-oriented track record with demonstrated leadership skills
- Reliable and hardworking sales representative with 3 years of experience successfully managing projects to sell new products in a timely fashion while providing excellent customer service
- Proven ability to effectively analyze and solve tough problems
- Used proven methods to drive sales solutions that exceeded expectations and generated strong margins.
- Trusted and effective Lead Trainee with 2 years of experience motivating, coaching, and training staff to increase sales in assigned territories
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Upbeat, customer-focused Sales Associate with 3 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Overnight Stocker/Sales Associate/Lead
Walmart
Milwaukee, WI
11.2021 - Current
- Established personal connections with customers, exceeding customer service expectations, Built rapport with clients by providing quality customer service and problem solving, Increased sales by an average percent per day, Reduced buyer turnover from 1 % to 4 %, increasing annual sales by an average, Set price book to increase stock and product knowledge, Communicated with customer support for clarity on questions that were not answered in the online FAQs, Increased customer retention by 20 %, Streamlined inventory management to eliminate the need for stock replenishment, Performed a full audit of inventory and sales reports, ensuring accuracy, Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
Assembly Line Worker
Staff Works
West Allis, WI
05.2021 - 10.2021
- Rotated through all tasks required in particular production process., Performed quality checks on products and parts., Shoveled, swept and cleaned work areas., Reviewed work orders and blueprints to meet product specifications., Maintained production equipment and machinery., Performed general maintenance and repair., Adhered to quality and service standards to support operational goals.
Sales Associate
AT&T
Milwaukee, WI
10.2018 - 03.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
Bakery Worker
Grebeys bakery
West Allis, WI
02.2018 - 06.2018
- Described merchandise and explained use, operation and care of merchandise to customers., Watched for and recognized security risks and thefts., Inventoried stock and requisitioned new inventory., Cleaned shelves, counters and tables., Recommended, select and help locate and obtained merchandise based on customer needs and desires., Placed special orders, submitted online orders or contacted other stores to find desired items., Arranged and display merchandise to promote sales., Demonstrated use and operation of merchandise., Bagged and packaged purchases and wrapped gifts.
Line Worker
Staffing Inc
Milwaukee, WI
06.2017 - 09.2017
- Stored products and materials in correct locations to reduce item losses., Tracked company equipment inventories and notified supervisors of shortages., Reported damaged and defective products to supervisor., Packaged, labeled and sorted products to prepare items for delivery., Cleaned work stations and floors to prevent dirt, grime and dust buildup., Removed hazards and obstacles from work spaces to prevent accidents., Loaded and unloaded products on delivery trucks and secured packages to prevent damages.
Home Care Aide
IRIS
Milwaukee, WI
01.2009 - 04.2015
- Observed changes in patient status and response and immediately communicated concerns to nursing staff., Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information., Delivered direct care to patients, assisting with bathing, feeding and grooming tasks., Utilized PPE appropriately and followed patient safety and infection control guidelines., Completed in-service training and attended performance improvement meetings., Stocked patient rooms and supply areas to meet patient care needs., Followed manufacturer's instructions when using selected equipment, accounting for patient's size, preexisting conditions and age., Completed daily documentation and charts regarding patient care and input reports into practice databases., Lifted and repositioned non-ambulatory patients to prevent accidents and falls., Prepared residents for meals and assisted with feeding., Cleaned and sanitized medical equipment and rooms., Monitored pain and provided comfort measures, reporting abnormalities to nursing staff., Changed bed linens and completed laundry tasks to maintain comfortable living quarters., Applied topical treatments and administered massage therapy to alleviate physical discomfort., Promoted mental awareness and wellbeing with regular conversations and engagement., Prepared and served meals in alignment with established dietary restrictions., Delivered compassionate care for children and adults with disabilities or chronic illnesses., Transported clients and served as support person for doctors' appointments.
Education
High school diploma -
Wings Academy
06.2008
Skills
- Safe Operations Management
- Checking Product Quality
- Electronic Equipment Assembly
- Distribution Support
- Work Order Review
- Work Area Cleaning
- Environmental Contamination Prevention
- Storage Coordination
- Effective Working Relationships
- Active Learning Goals and Performance
- Home Care
- Medical Records
- Assembly
- Laundry
- Electrical Experience (Less than 1 year)
- Documentation review
- Leadership
- Customer service
- Time Management
- Communication skills
- Food service
- Repetitive Motion Tolerance
- Providing Feedback
- Order Fulfillment
- Project Management
- Supply Chain
- Quality Assurance
- Problem Solving
- Inventory Management
- Sales
- Training
- Customer Service
- Verbal and Written Communication
- Suggestive Selling
- Retail Merchandising Expertise
- Product and Service Sales
- Display Setup
- Friendly and Outgoing
- Relationship Building
- Problem-Solving
- Stocking and Receiving
- Positive and Professional
- Self-Checkout Assistance
- Complaint Management
- Teamwork
- Sales Expertise
- Truck Unloading
- Display Building
- Product Knowledge
- Product Merchandising
- Flexible Schedule
- Documentation and Recordkeeping
- Sales Goals Attainment
- Retail Sales
- Customer Needs Assessment
- Conflict Resolution
- Product Promotions
- Teamwork and Collaboration
- Customer Assistance
Timeline
Overnight Stocker/Sales Associate/Lead
Walmart
11.2021 - Current
Assembly Line Worker
Staff Works
05.2021 - 10.2021
Sales Associate
AT&T
10.2018 - 03.2020
Bakery Worker
Grebeys bakery
02.2018 - 06.2018
Line Worker
Staffing Inc
06.2017 - 09.2017
Home Care Aide
IRIS
01.2009 - 04.2015
High school diploma -
Wings Academy