Jemel Savage
The Bronx,NY
Summary
Dedicated hospitality professional with a strong work ethic and safety awareness, honed at Club Quarters Hotel. Proven ability in general maintenance and cleanliness, enhancing guest satisfaction through efficient service delivery. Skilled in task prioritization and recordkeeping, consistently ensuring a welcoming environment and contributing to positive guest experiences.
Overview
7
7
years of professional experience
Work History
Porter
SP Plus Parking
01.2024 - 01.2025
- Completed sweeping, mopping, and window-cleaning.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Maintained detailed records of all completed tasks to ensure accurate reporting to property management.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
Hotel Houseman
Club Quarters Hotel
03.2021 - 07.2023
- Completed daily assigned tasks, contributing to a well-maintained and welcoming environment for guests.
- Ensured optimal functioning of hotel equipment by performing routine maintenance checks and promptly reporting issues to management.
- Enhanced guest satisfaction by ensuring timely and efficient cleaning of guest rooms and public areas.
- Aided in reducing lost-and-found items by diligently collecting and cataloguing left-behind belongings for easy retrieval by guests.
- Addressed maintenance issues proactively, minimizing disruptions to guests'' stay and reducing repair costs.
- Supported conference setups as needed, ensuring smooth transitions between events and maximizing space utilization for various functions.
- Supported laundry operations by promptly delivering clean linens to housekeeping staff, improving room turnover time.
- Assisted hotel management with special projects as required, demonstrating flexibility and adaptability in a fast-paced work environment.
- Provided excellent customer service by responding promptly to guest requests and concerns, fostering a positive reputation for the hotel.
- Assisted in maintaining hotel cleanliness standards, resulting in positive guest feedback and increased repeat business.
- Participated in ongoing training programs to stay updated on industry best practices and enhance job performance.
Hotel Houseman
The Hilton Inn
09.2017 - 08.2020
Education
Working On Obtaining My GED. - General Studies
Bronx Adult Learning Center
3450 E Tremont Avenue, Bronx, NY, 10465Skills
- Task prioritization
- Strong work ethic
- Safety awareness
- Punctual and dependable
- Cleanliness and hygiene
- Heavy lifting
- Ensuring customer satisfaction
- General maintenance
- Trash pickup
- Hotel service delivery
- Sweeping and mopping
- Trash collection and removal
- Checklists and recordkeeping
- Restroom servicing
Timeline
Porter
SP Plus Parking
01.2024 - 01.2025
Hotel Houseman
Club Quarters Hotel
03.2021 - 07.2023
Hotel Houseman
The Hilton Inn
09.2017 - 08.2020
Working On Obtaining My GED. - General Studies
Bronx Adult Learning Center
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