JEMEL WILLIAMS

• Satisfies customers consistently by working efficiently, answering questions and skillfully handling payments
• Offers consistent record of fast deliveries and friendly service
• Knowledgeable about different restaurant procedures and promotions and effective at handling concerns
• Notify customers of any delays or issues regarding their order

• Assists in the turnover of shelter beds and ensure readiness for occupancy by new clients
• Process new client intakes, including completion of preliminary documentation
• Maintains daily log, visitor and client sign-ins and other record keeping
• Utilizes Safe Crisis Management in working collaboratively with the Shift Supervisor and security staff to respond to incidents
• Completes electronic shift summaries, incident reports, daily client census and curfew violation reports
• Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
• Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
• Ensured prompt attention to any maintenance or repair needs within residents'' living spaces, contributing to a comfortable and hazard-free environment.
• Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.

• Provide direct crisis intervention to clients and prepare incident reports of such interventions
• Keep supervisors informed of all relevant information regarding the residents
• Inform treatment staff of any concerns via entries in the communication logbook
• Positively interacted with residents, which helped to demonstrate proper behavior and communication.
• Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
• Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
• Ensured safety and security within the residential facility with consistent monitoring and strict adherence to policies.

• Manages group with a focus on peer dynamics and creating and maintaining a positive peer culture
• Provides attention and support to medical issues, students educational/vocational needs and clinical appointments
• Develops healthy and helping relationships with children and their families
• Coordinate individual activities and group activities such as sports, games and trips
• Log all reports, including incident reports, and inform supervisors of any related to the children
• Provides basic care to adolescents including meals and snacks, as well as attending health and safety needs

• Enhance customer experience by using all omni channel offerings
• Act based upon direction from the sales and service leader and collaborate effectively with employees
• Trained and provided coaching to junior team members.
• Optimized inventory management, ensuring timely availability of products for customers.
• Improved team morale and efficiency through effective delegation and clear communication.
• Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

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• Collaborated with other team members to complete high-volume orders within tight deadlines.
• Assisted new team members by providing guidance on effective picking techniques and company policies.
• Supported warehouse operations by loading and unloading trucks as needed, ensuring timely delivery of goods.
• Maintained a clean and safe work environment, conducting regular inspections of equipment and work areas.
• Worked closely with the shipping department, ensuring that all orders were prepared accurately for prompt dispatching

• Communicate with District Manager on production impacts and staffing needs
• Help solve problems and make informed decisions that affect the service and productivity of the receiving area
• Schedule staff according to production requirements
• Receive direct shipments from warehouse including unloading, processing and inventory
• Verify floor readiness of inventory and move to floor ready staging area

• Supervise a team of 20 associates directly
• Train, coach and manage all receiving associates in all policies and procedures of the company
• Ensure that central Line and Direct Line have all necessary supplies and clear debris from processing area
• Help solve problems and make informed decisions that affect the service and productivity of the receiving area
• Verify floor readiness of pre-ticketed cartons and move to floor ready staging area