Jemel V. Yarbrough

• Collaborated with designers and developers to deliver on-brand content in alignment with brand vision.
• Worked closely with design team to create visually appealing graphics that complemented written content.
• Ensure content is high-quality, engaging and aligned with brand voice.
• Present for all photoshoots to ensure that essential concepts are captured to maintain brand consistency.
• Consistently met deadlines for campaign rollouts, aligned with acquiring partnerships.

• Managed shipping and receiving operations using FedEx, USPS, and other carriers to ensure timely and accurate deliveries.

• Oversaw loading and unloading of shipments, ensuring proper handling and inventory accuracy.

• Processed and input packing lists and shipping labels, maintaining detailed records for order tracking.

• Operated CRM systems for inventory management and logistics coordination.

• Utilized sit-down and stand-up forklifts to transport and organize warehouse materials.

• Handled a high volume of inbound calls daily, while navigating multiple systems to address customer inquiries regarding their accounts.

• Accurately documented call details while ensuring prompt availability for the next customer in the queue.

• Consistently met or exceeded key performance metrics, including schedule adherence, resolution rate, and customer satisfaction scores.

• Investigated and resolved customer concerns quickly, utilizing active listening, critical thinking, and account analysis to provide effective solutions.

• Collaborated with managers and team members to enhance customer service strategies and exceed performance goals.

• Served as a training agent, mentoring new employees and providing guidance on best practices and system navigation.

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• Hired into the "Manager in Training" program.
• Greeted customers and helped with product questions, selections, and purchases.
• Promoted special offers by engaging with each customer that entered the store to help with the stores sales goals.
• Performed cash, card, and check transactions to complete customer purchases.
• Assisted with phone activations and product demonstrations, ensuring customers fully understood new features and functionalities.
• Trained and mentored new sales associates, fostering a knowledgeable and customer-focused team environment.

• Helped customers locate products and checked store system for merchandise at other locations for availability.
• Processed bill payments for store credit cards.
• Performed cash, card, and check transactions to complete customer purchases.
• Managed inventory tasks, ensuring proper sizing and stock levels for all product brands on the sales floor.
• Maintained a clean, organized, and visually appealing sales floor to enhance the customer shopping experience.
• Resolved customer complaints promptly at the first point of contact, restoring trust and minimizing the need for escalations.