Jemela Owusu
Aurora,CO
Summary
Professional individual with 10+ years in customer service and working as a consumer service associate and worked as personal banker in a retail and financial institution, hoping to learn new and innovative ways to better the customer service experience in different fields.
I am a very hardworking, dedicated, tough leader and follower with a lot of experience in my field. I possess extreme attention to details which is required of me in my daily duties to my customers. I am a team player, all about camaraderie and a great addition to any work force.
Overview
14
14
years of professional experience
Work History
Office Manager
Jeroyaf Accounting and Tax Services
Aurora , CO
09.2023 - Current
- Overseeing general office operation.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performs tax audit.
- Gathering and organizing financial documents income statements, expense records and receipts.
- Assisting with general administrative tasks related to tax preparation.
Customer Care Rep
Anthem blue cross
Denver, CO
11.2018 - 07.2023
- Tactfully responds to all customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Subject matter expert in all customer service areas, performing all types of complex functions with 100% accuracy.
- Analyzes insurance problems and provides pertinent information or solutions.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Researches and analyzes data to address operational challenges and customer service.
- Builds and maintains rapport with customers.
- Coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Work remotely assisting customers via phone calls, emails and chats.
Personal Banker
US Bank
Denver, CO
07.2017 - 09.2018
- Resolve bank related issues (opening and closing of account, debit and credit card, loans and lease).
- Administration duties, sales experience/engaged onboarding customers as well as persuaded potential customer.
- Monitor customer queue, taking escalation calls as well as managed general customer inquiries.
- Respond to emails from clients on behalf of leadership and help solve technical issues relating to online banking.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Ability to work independently in a remote environment.
- Assisted and advised customers on using online and mobile banking systems.
Lead Teller
BBVA Compass Bank
Denver, CO
06.2015 - 09.2016
- Assisted tellers with complex transactions.
- Leverage a variety of software applications to manage client services.
- Communicate effectively with clients and team members in a professional manner while setting accurate expectations for issue resolution.
- Reviewed transactions to prevent loss exposure and provided overrides for tellers.
- Assisted supervisors with daily tasks.
- Prepared team schedules to help meet and exceed customer needs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
Bank Teller
BBVA Compass Bank
Denver, CO
08.2013 - 05.2015
- Processed customer transactions with accuracy.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Profiled customers and recommended financial products and services that fit their financial needs.
- Build rapport with customers to help build lifelong relations.
Cashier/Sales Associate
Walgreens
Denver, CO
01.2010 - 08.2013
- Helped customers at the checkout and handled cash with accuracy.
- Assisted customers by providing product knowledge.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Used suggestive selling techniques to promote add-on sales.
- Took inventory and placed orders to replenish shelves.
Education
High School Diploma -
OKESS Senior High School
07.2008
Bachelor in Business Management - Business Management
Aurora Community College
Aurora, COSkills
- Microsoft Office (Word, Excel and PowerPoint)
- Office Management
- Credit and Collection
- Relationship Building
- Office Administration
- Technical Support
- Customer Relations
- Banking Operations
Timeline
Office Manager
Jeroyaf Accounting and Tax Services
09.2023 - Current
Customer Care Rep
Anthem blue cross
11.2018 - 07.2023
Personal Banker
US Bank
07.2017 - 09.2018
Lead Teller
BBVA Compass Bank
06.2015 - 09.2016
Bank Teller
BBVA Compass Bank
08.2013 - 05.2015
Cashier/Sales Associate
Walgreens
01.2010 - 08.2013
High School Diploma -
OKESS Senior High School
Bachelor in Business Management - Business Management
Aurora Community College
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