JeMelda Johnson
Greenville,MS
Summary
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
17
17
years of professional experience
Work History
Benefit Eligibility Specialist
Mississippi Department of Human Services
06.2024 - Current
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
Social Services Specialist III/Investigator
Mississippi Department of Child Protection Services
02.2022 - 05.2024
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Coordinated with social, public, and welfare agencies to obtain and provide client information.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Case Manager
Mississippi Department of Human Services
03.2018 - 02.2022
- Perform intake interviews to better understand the client's needs and assist clients in connecting with available services
- Evaluate client to determine their needs
- Connect clients with services, such as financial assistance, counseling, childcare or health care
- Provide clients with assistance in managing difficult life circumstances, such as poverty, illness, disability, or other issues
- Assist clients in developing plans for addressing their long-and-short term needs and goals
- Follow up with clients to ensure that they are receiving the supportive services as needed
Property Manager
Campbell Place Apartments
02.2018 - 02.2019
- Responsible for all aspects of apartments leasing including showing apartments, taking applications and deposits, qualifying prospects, making credit checks, verifying employment and landlord references, and preparing leases
- Demonstrate strong oral and written communication skills, honesty, integrity, competence, tenacity, enthusiasm, creativity, professionalism, drive initiative
- Report weekly traffic numbers, source, rentals and lease expirations, lease apartments, process applications, collect rent, order needed supplies, manage, and keep record of inventory and manage maintenance staff
- Control delinquencies by first calling delinquent accounts and serving proper legal notices, represent company in Court for all eviction proceedings and adhere as well as enforce all company policies
- Reported weekly on traffic numbers, sources, rentals, and lease expirations
- Performed quarterly market surveys of area competition
- Experience with Onesite and Yardi accounting software and Tax Credit, perform quarterly market surveys of area competition, deposit all monies in the bank daily and commercial capture electronic deposits
Property Manager
Riverwalk Apartments
01.2017 - 11.2017
- Responsible for all aspects of apartments leasing including showing apartments, taking applications and deposits, qualifying prospects, making credit checks, verifying employment and landlord references, and preparing leases
- Demonstrated strong oral and written communication skills
- Reported weekly on traffic numbers, sources, rentals, and lease expirations
- Performed quarterly market surveys of area competition
- Cut delinquencies by more than half within the first four months of employment
- Demonstrated ability to diffuse and responded to customer concerns
Family Protection Specialist
MS Dept of Child Protection Services
01.2013 - 01.2017
- Maintained case history records and assigned cases
- Supervised foster children and homes
- Conducted preliminary intake interviews
- Developed and assist in the development of placement service plans
- Provided case management services
- Completed special assignment, investigations, and training requirements
Cash Office Coordinator
T J Maxx
01.2012 - 01.2013
- Balanced all cash drawers from previous business day
- Made bank deposits and complete change orders
- Verified employee work hours and issues payroll checks
- Created visual presentations
- Supervised employees assigned to work directly under my supervision in their assigned tasks
- Accurately processed customer payment transactions and conduct regular audits of inventory
Property Manager
Self Employed/Bowmanor Apartments
01.2011 - 01.2012
- Responsible for all aspects of apartments leasing including showing apartments, taking applications and deposits, qualifying prospects, making credit checks, verifying employment and landlord references, and preparing leases
- Demonstrated strong oral and written communication skills
- Reported weekly on traffic numbers, sources, rentals, and lease expirations
- Performed quarterly market surveys of area competition
- Controlled Delinquencies by first calling all delinquent accounts and then serving proper legal notices
- Demonstrated ability to diffuse and responded to customer concerns to avoid escalation of the problem and ensures that unsafe conditions are corrected in a timely manner
Property Manager
Flaherty and Collins, Bowmanor Apartments
01.2010 - 01.2011
- Responsible for all aspects of apartments leasing including showing apartments, taking applications and deposits, qualifying prospects, making credit checks, verifying employment and landlord references, and preparing leases
- Demonstrated strong oral and written communication skills
- Reported weekly on traffic numbers, sources, rentals, and lease expirations
- Performed quarterly market surveys of area competition
- Controlled Delinquencies by first calling all delinquent accounts and then serving proper legal notices
- Demonstrated ability to diffuse and responded to customer concerns to avoid escalation of the problem and ensures that unsafe conditions are corrected in a timely manner
Apartment Site Manager/Collection Specialist
Fulcrum Properties, Bowmanor Apartments
01.2009 - 01.2010
- Responsible for all aspects of apartments leasing including showing apartments, taking applications and deposits, qualifying prospects, making credit checks, verifying employment and landlord references, and preparing leases
- Demonstrated strong oral and written communication skills
- Reported weekly on traffic numbers, sources, rentals, and lease expirations
- Performed quarterly market surveys of area competition
- Controlled Delinquencies by first calling all delinquent accounts and then serving proper legal notices
- Demonstrated ability to diffuse and responded to customer concerns to avoid escalation of the problem and ensures that unsafe conditions are corrected in a timely manner
Intern, Case Manager
WWISCCA
01.2009 - 01.2010
- Coordinated educational and employment training for high school dropouts ages 16-21
- Provided individual counseling sessions and tutoring
- Developed individualized plans that will provide interventions to motivate students to set and obtain goals
- Maintained accurate files on each students' progress and participation in GED classes and job placements
Apartment Site Manager/Collection Specialist
J & A Management, Bayou Estates & South Park Estates
01.2009 - 11.2009
- Responsible for all aspects of apartments leasing including showing apartments, taking applications and deposits, qualifying prospects, making credit checks, verifying employment and landlord references, and preparing leases
- Demonstrated strong oral and written communication skills
- Reported weekly on traffic numbers, sources, rentals, and lease expirations
- Performed quarterly market surveys of area competition
- Controlled delinquencies by first calling all delinquent accounts and then serving proper legal notices
- Demonstrated ability to diffuse and responded to customer concerns to avoid escalation of the problem and ensures that unsafe conditions are corrected in a timely manner
Education
BS Degree - Social Work
Mississippi Valley State University
05.2010
Associate of Arts Degree - General Education
Mississippi Delta Community College
07.2006
Diploma - Nursing Assistant
Riley College
12-1989
High School Diploma - undefined
Greenville High School
07.1987
Skills
- Effective communication skills
- Data entry
- Microsoft office
- Telephone etiquette
- Customer service
- Organizational skills
- Adaptability and flexibility
- Professionalism
- Reliability
- Payment collection
Timeline
Benefit Eligibility Specialist
Mississippi Department of Human Services
06.2024 - Current
Social Services Specialist III/Investigator
Mississippi Department of Child Protection Services
02.2022 - 05.2024
Case Manager
Mississippi Department of Human Services
03.2018 - 02.2022
Property Manager
Campbell Place Apartments
02.2018 - 02.2019
Property Manager
Riverwalk Apartments
01.2017 - 11.2017
Family Protection Specialist
MS Dept of Child Protection Services
01.2013 - 01.2017
Cash Office Coordinator
T J Maxx
01.2012 - 01.2013
Property Manager
Self Employed/Bowmanor Apartments
01.2011 - 01.2012
Property Manager
Flaherty and Collins, Bowmanor Apartments
01.2010 - 01.2011
Apartment Site Manager/Collection Specialist
Fulcrum Properties, Bowmanor Apartments
01.2009 - 01.2010
Intern, Case Manager
WWISCCA
01.2009 - 01.2010
Apartment Site Manager/Collection Specialist
J & A Management, Bayou Estates & South Park Estates
01.2009 - 11.2009
Associate of Arts Degree - General Education
Mississippi Delta Community College
Diploma - Nursing Assistant
Riley College
High School Diploma - undefined
Greenville High School
BS Degree - Social Work
Mississippi Valley State University
Similar Profiles
JEREKEN SUMMERSJEREKEN SUMMERS
Operations Team Lead at State of Mississippi (Mississippi Department Of Human Services)Operations Team Lead at State of Mississippi (Mississippi Department Of Human Services)
Breeon MadisonBreeon Madison
BENEFITS PROGRAM SPECIALIST at Mississippi Department of Human ServicesBENEFITS PROGRAM SPECIALIST at Mississippi Department of Human Services
Felesha J. SmithFelesha J. Smith
Benefit Specialist III at Mississippi Department Of Human ServicesBenefit Specialist III at Mississippi Department Of Human Services
ASHLEY MCCRAYASHLEY MCCRAY
Warehouse Stocker at Dollar General Distribution CenterWarehouse Stocker at Dollar General Distribution Center
Ashley BauerAshley Bauer
Custodian at Deer CreekCustodian at Deer Creek