JEMELLE AMICO
Phoenix,Arizona
Summary
Results-driven Quality Specialist known for high productivity and efficient task completion. Specialize in process improvement, compliance monitoring, and data analysis to enhance product quality. Excel in communication, teamwork, and problem-solving to achieve consistent improvements in quality standards and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
System Technical Quality Specialist
Sonora Quest Laboratories
Phoenix , Arizona
06.2016 - Current
- Conducts technical research directed by Medical Director
- Developed streamlined operational protocols
- Review procedures across multiple testing sites
- Ensured quality through implementation of rigorous procedures
- Engages in continuous quality improvement (CQI) initiatives
- Offers specialized knowledge to address testing utilization challenges in the technical sphere
- Creates comprehensive strategies for process validation
- Secures compliance with industry regulations
- Deliver site-specific technical assistance throughout inspection processes
- Evaluate budget impacts of implementing new procedural tools, reagents, and materials.
- Conducted internal audits to ensure compliance with quality standards and procedures.
- Provided technical support to other departments on quality-related matters.
Technical Coordinator / MLS
Sonora Quest Laboratories
Phoenix, Arizona
06.2015 - 06.2016
- Performed all MLS/MT responsibilities proficiently
- Combines technical expertise with clinical significance in daily functions
- Maintain accurate documentation for quality control and instrumentation upkeep
- Contributed to enhanced financial performance by decreasing costs, increasing productivity, and improving service within LSA/SQL System
- Collaborates effectively with colleagues to enhance teamwork
- Exhibits strong preceptor and coaching skills, fostering a positive learning atmosphere
- Enhanced departmental operations with strategic decision-making
- Ensures adherence to regulatory requirements
- Identifies and validates abnormal patient QC results during testing
- Participates actively in departmental initiatives aimed at enhancing operational efficiency
- Performed troubleshooting to diagnose and resolve technical issues in a timely manner.
PSC Team Lead
Sonora Quest Laboratories
Phoenix, Arizona
06.2010 - 06.2015
- Ensured clear understanding during implementation of processes
- Identified and addressed underlying factors of various issues
- Analyzed TIQ, TNP, and CPROBS data
- Escalated disciplinary actions leading to timely intervention
- Documented site metrics and challenges
- Engage with departmental initiatives using Six Sigma methods
- Upholds departmental standards for productivity
- Implemented cross training matrix across teams
- Regularly communicated performance updates and issues to relevant parties
- Guides department staff to boost engagement, safety, quality, and productivity
- Oversees staff efficiency, compliance, and effectiveness
- Oversee skill development through strategic cross-training and task allocation
Education
Registered Medical Technologist
PAMET01-1998
Bachelor of Science - Medical Technology
Manila Central University
11-1997
Skills
- Documentation Control
- Team Collaboration
- Regulatory Compliance
- Quality System Implementation
- Analytical Thinking
- Quality Assurance
- Team Leadership
- Quality improvements
Certification
- MLS Training, Mayo Hospital Phoenix - 2010
- American Association of Clinical Chemistry, AACC Annual Scientific Meeting - 2015
- Advance QC Management Training, Bio-Rad- Unty Real Time - 2018
- Inspection Team Member Training, CAP Online Certification Program - 2019
- Interlaboratory QC Comparison Program, Bio-Rad - 2020
- AACC Rocky Mountain Local Spring Meeting, AACC - 2024
Timeline
System Technical Quality Specialist
Sonora Quest Laboratories
06.2016 - Current
Technical Coordinator / MLS
Sonora Quest Laboratories
06.2015 - 06.2016
PSC Team Lead
Sonora Quest Laboratories
06.2010 - 06.2015
Registered Medical Technologist
Bachelor of Science - Medical Technology
Manila Central University