Jemema Gildersleeve
Las Vegas
Summary
An ambitious Customer Service and Administrative professional with over 21 years of experience in multiple facets of the customer service field. Striving to contribute my knowledge, skills and experience in the field to provide support to a well-established Company.
Overview
6
6
years of professional experience
Work History
HOA Coordinator
American Homes 4 Rent
07.2023 - 10.2023
- Coordinated all aspects related to interactions with various HOA companies to support the ongoing business operations of the assets
- Responsible for HOA violations, HOA assessments, correspondence, intake, and assorted escalation items pertaining to HOA matters.
Customer Service Administrative Analysis
Answer Net
01.2021 - 04.2023
- Provided clients and customers with appointments and information for COVID-19 pandemic guidelines and regulations
- Processed and analyzed documents for ERAP, emergency rental assistance by completing applications for clients applying for financial assistance
- Truist Bank: Centralize, fraud claims agent
- Millennium Trust Company: IRA Custodian
- Bucks County Rental Assistance Program: Caseworker.
Administrative Manager
Jewell Home Care
03.2018 - 03.2020
- Managed personal accounts
- Responsible for managing all aspects of the resident intake process
- Processed payroll accounts for employees
- Directed all daily resident referral and intake operations
- Submitted invoices and processed monthly deposits from residents
- Maintained files, supplies and general office conditions in a timely manner
- Responsible for informing staff of any changes
- Updates on admissions, visits, and schedules
- Patient Transport
Education
HS Diploma -
Edward Shands Adult School
Oakland, CA01.2001
Skills
- Effective interpersonal skills
- Data entry
- Ability to meet deadlines
- Proficient in Word and Outlook software
- Excellent phone skills
- Reporting/documenting
- Troubleshooting/problem solver
- Customer order fulfillment
- Effective oral and written communication skills
- Works remotely, processing claims and providing helpful customer service
- Handles sensitive client information confidentiality to protect the integrity of the client identities and Company
- Operating systems with state regulations and policies and HIPAA guidelines
- Project assistance
Timeline
HOA Coordinator
American Homes 4 Rent
07.2023 - 10.2023
Customer Service Administrative Analysis
Answer Net
01.2021 - 04.2023
Administrative Manager
Jewell Home Care
03.2018 - 03.2020
HS Diploma -
Edward Shands Adult School