Jemera Gunter

Work History

Substitute Teacher

Kelly Educational Staffing/OCPS

01.2024 - Current

Provided instruction and guidance to students in the absence of a regular teacher.
Organized lesson plans and activities for students.
Assisted with classroom management issues when needed.
Monitored student progress throughout the day.
Created an environment conducive to learning while managing challenging behaviors.
Adapted teaching methods to accommodate diverse learning styles.

Admissions Assistant

Barry University School of Law (Vaco Staffing)

06.2024 - 07.2024

Managed incoming inquiries from potential applicants, providing detailed information about admission requirements.
Prepared and distributed admissions materials such as brochures, pamphlets, applications.
Advised on admissions policies and procedures to ensure compliance with regulations.
Served as a liaison between prospective students and faculty members during the admissions process.
Collaborated with other departments to coordinate activities that support recruitment efforts.
Responded promptly to inquiries via email or telephone calls concerning admission requirements or deadlines.
Fielded numerous inquiries per day from prospective applicants to answer questions, coordinate tours and set appointments.

Claims Representative

Social Security Administration

07.2023 - 01.2024

Ensured timely submission of required documentation from claimants prior to approval of payment.
Educated customers on their rights under state and federal regulations governing insurance policies.
Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Handled high call volume efficiently while averaging 60 to 80 calls daily.
Communicated effectively with claimants, medical professionals, and other stakeholders to gather necessary information and documentation for claims processing.
Efficiently processed and resolved a variety of claims, including retirement, disability, and survivors' benefits, ensuring compliance with SSA regulations and guidelines.
Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Processed a high volume of claims efficiently while maintaining quality standards.
Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
Identified potential fraud indicators during the review process and reported suspicious activity accordingly.

Human Resources Operations Specialist

Orlando Health

09.2022 - 12.2022

Provided guidance and support in the development and implementation of policies, procedures, and programs related to Human Resources operations.
Maintained accurate records for all employee data including hiring, termination, leaves, compensation, benefits.
Resolved employee grievances or complaints regarding workplace issues in a timely manner.
Created an effective onboarding program for new hires that included orientation sessions and tours of the office premises.
Successfully onboarded all projected new hires and maintained a 95% success rate with onboarding new hires into their respective departments in a timely manner.
Ensured compliance with federal, state, and local employment laws, as well as healthcare industry regulations.
Assisted employees in understanding their benefits packages such as health plans or retirement savings accounts.
Safeguarded human resource information, maintaining employee confidence and protecting operations.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

Advanced Medical Support Assistant

Tampa /Orlando VA Medical Center

08.2015 - 09.2022

Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
Provided support to physicians by entering orders into the computerized order entry system accurately.
Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
Successfully created a Standard of Practice for mental health and physical therapy clinics during COVID-19 to ensure successful conversions for patient appointments, converting from face-to-face to virtual video/phone appointments.
Ensuring compliance with federal, state, and local employment laws, as well as healthcare industry regulations, ensures hospital preparation for a successful compliance rate with the Joint Commission.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Served as the point of contact for several committees, including employee engagement, holiday, and customer survey committees, improving employee participation from 50% to 95% during COVID-19.

Human Resources Coordinator/Office Administrator

TranSystems

04.2013 - 08.2015

Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Led the Human Resources talent acquisition team in developing, implementing, and evaluating programs for hiring, as well as recruiting talent to the company.
Successfully created an onboarding integration toolkit to onboard new hires within the Structural Engineering, Planning, and Bridge Design groups, while maintaining a successful onboarding rate in the engineering department.
Served as the Human Resources point of contact, assisting with new employee orientation, benefit enrollment, and maintaining employee personnel records.
Explained human resources policies and procedures to employees.
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Managed accounts payable/receivable processes, and maintained compliance with HR standards.
Coordinated and managed daily administrative operations of the office.
Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Assisted with budget preparation by providing data entry support into financial tracking system.
Scheduled appointments for senior management team members using Outlook calendar system.
Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.

Summary

Overview

Work History

Substitute Teacher

Admissions Assistant

Claims Representative

Human Resources Operations Specialist

Advanced Medical Support Assistant

Human Resources Coordinator/Office Administrator

Education

Bachelor of Arts - Psychology

Associate of Arts - Psychology

Skills

Certification

Timeline

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