Jemetria Thompson

• Streamlined administrative processes for increased efficiency in scheduling appointments and managing medical records.
• Maintain accuracy and quality control throughout patient contact and data entry.
• Creating new order for patients and faxing and mailing as per patient request
• Document in the health plan comment fields on the encounter ,all actions that have been taken
• Experience with insurance verification,authorization, medical billing and utilization.

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Performed data entry tasks accurately and in a timely manner.
• Conducted regular audits of data stored in the CRM platform for accuracy and completeness.
• Remote

Collect patient demographics,insurance, and financial data.

Coordinate appointment scheduling and input relevant data into computer system.

Execute additional responsibility as assigned.

Engage clear communication with multiple stake holders.

Process payments within the computer system and issue receipts to patients.

Maintain medical necessity compliance, safeguarding the facility financial

Confirm insurance eligibility ,ascertain benefits ,and manage notifications

• Maintained a high level of professionalism when dealing with difficult customers.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Provided exceptional customer service to ensure customer satisfaction.
• Answer inbound calls
• Remote