Jemicael Amare
Las Vegas,NV
Summary
Experienced Customer Service Supervisor bringing 13 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
Urgently Roadside
12.2019 - 04.2024
Security Field Supervisor
G4S Secure Solutions
11.2011 - 10.2019
Education
Bachelors Of Science - Communications
University of Southern California
Los Angeles, CA05.2015
Skills
- Problem-Solving
- Team Building and Leadership
- Decision-Making
- Handling Escalations
- Coaching and Mentoring
- Microsoft Office
- Performance Improvement
Timeline
Customer Service Supervisor
Urgently Roadside
12.2019 - 04.2024
Security Field Supervisor
G4S Secure Solutions
11.2011 - 10.2019
Bachelors Of Science - Communications
University of Southern California
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