Jemilis Reyes

Dedicated healthcare professional with experience in healthcare procedures and patient assistance. Adept at fostering a supportive environment for patients and staff. Strong organizational skills contribute to maintaining efficient office operations while enhancing overall patient care. Proficient in medical terminology and clinical protocols, ensuring seamless coordination and effective communication with patients. Committed to delivering high-quality service and improving patient experiences through attention to detail and a compassionate approach.

Medical Administrative Assistant Intership

Neighborhood Home Care, Lynn, Ma

11/2024-12/2024

• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
• Answered incoming calls, routed messages and resolved patient inquiries
• Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
• Maintained and updated patient records for accurate, current medical histories.
• Conducted insurance verification and preauthorizations and managed patient charts.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.