Jemilugba Talatu
Springfield Gardens,NY
Summary
Over 8 years of a robust background in Business Analytics and Process Management, a strategic and results-driven professional, excellent in implementing innovative product strategies that meets the goals of the business and technical groups through active engagement. Expert in bridging consumer insights with actionable, user-centric product features. Proficient in leveraging data-driven insights to optimize product performance and user adoption. Versatile in utilizing various tools and platforms.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Analyst
Wells Fargo
01.2022 - Current
- Managed Strategic Portfolio Management (SPM)
- Interface between the business and technical teams
- Work with stakeholders and the executive team to develop product vision/roadmap
- Implement innovative new features at enterprise level
- Gather and analyze requirements from stakeholders and process in-takes into user stories
- Develop process models and workflow diagrams to support business requirements
- Intellectual curiosity to understand and anticipate functional issues as systems are integrated
- Work with Dev and testing teams to explain requirements
- Develop test plans and scenarios to ensure quality of deliverables
- Identify and document business process improvements
- Create and maintain project plans and timelines
- Develop and maintain project documentation
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Business Analyst/Product Owner
Mastercard
01.2018 - 01.2022
- Worked with stakeholders and development teams on GRC, IRM, HRSD-related workflows
- Work with business training areas to communicate changes to existing workflows
- Design test plans and conduct unit/acceptance testing for large scale projects
- Manage development and execution of test plans and defect tracking for large scale projects
- Determine testing requirements and act as testing manager on medium to large scale projects
- Manage activities and projects of medium scale and moderate risk/complexity with direction from bsi management
- Develop plans for project tasks, including scheduling and coordinating activities of other team members to produce deliverables
- Communicate with appropriate parties to successfully influence project scope, design, and outcomes and to successfully complete assignments
Project Manager
TOYOTA
03.2016 - 11.2017
- Managed Dealer Vehicle Assignment project using DTS model with special algorithm to optimize sales performance
- Managed a team of business owners, dealers, and product managers
- Used Microsoft vision to manage product architecture
Ticketing and Passport Service Consultant
United Airlines
10.2010 - 02.2016
- Streamlined the ticketing process for faster service, leading to increased client retention.
- Managed multiple priorities simultaneously while consistently meeting deadlines.
- Utilized advanced reservation systems proficiently to manage bookings efficiently for customers.
- Assisted clients with complex travel itineraries, ensuring a seamless travel experience.
Education
Bachelor of Science - Business Administration
Kaduna Polytechnic
Skills
- SDLC
- JIRA
- Rally
- ServiceNow Modules
- Data analysis
- Strategic Portfolio Management(SPM)
- Project Management
- Requirements Gathering and Prioritization
- User Acceptance Testing (UAT)
- Tableau
- GAP Analysis
- Root Cause Analysis
- Business Intelligence Tools
- Business Analysis
- Advanced Microsoft Excel
- Testing Microsoft Project
- Confluence
- MS Office
- Quality Assurance
- Database
- Agile Methodology
- Data modeling
- Business process improvement
- Documentation
- Workflow diagramming
- Stakeholder collaboration
- Problem-solving
- Critical thinking
- Communication
- Time management
- Attention to detail
- Adaptability
- Data Analysis & Reporting
- Product Discovery and Mapping
- Natural Language Processing
- Stakeholder Management
- Action Plans
- Cross-functional Collaboration
- Product Lifecycle
- Data Visualization
- Strategic Planning and Execution
- Build
- Content Management
- System Configuration
- Market Research & Analysis
- Communication and Presentation Skills
Certification
- CSA
- Certified IS-ITSM
- Certified IS-HRSD
- Certified IS-IRM
- Certified ITILv3
- Azure DevOps
- ITOM
- HRSD
Languages
English
Full Professional
Interests
- Graphic Design
- Learning new cooking techniques and expanding my culinary skills
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- I like working with my hands and fixing things
- Food Tourism
- Designing and Printing 3D Models
- DIY and Home Improvement
- 3D Printing
- I have a passion for photography and editing photos
- Fashion and Style
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Interior Design
Timeline
Business Analyst
Wells Fargo
01.2022 - Current
Business Analyst/Product Owner
Mastercard
01.2018 - 01.2022
Project Manager
TOYOTA
03.2016 - 11.2017
Ticketing and Passport Service Consultant
United Airlines
10.2010 - 02.2016
Bachelor of Science - Business Administration
Kaduna Polytechnic
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