Jemima Chapman
Evansville,IN
Overview
6
6
years of professional experience
Work History
Assistant to Liquidator
Forever 21 x Gordon Brothers Retail Partners LLC
Evansville, IN
02.2025 - 03.2025
- Supported Hilco representative, John R., with Forever 21 liquidation.
- Marketed and merchandised store for closure, maximizing visibility.
- Handled sales of fixtures and equipment assets to optimize revenue.
- Controlled inventory while upholding operational integrity.
- Scheduled around high foot traffic to maximize engagement.
- Supervised, responsible disposal of marketing materials and equipment assets.
- Coordinated donation logistics to benefit local charities, fostering community relationships.
- Oversaw clean-up and space rendering for final inspection.
Store Manager
Forever 21
Evansville, IN
03.2024 - 03.2025
- Directed a team exceeding 20 members across the sales floor, stock, operations, and visual merchandising.
- Supervised visual projects and updates within a space of 18,500 square feet.
- Managed payroll processes, and inventory control, while tracking sales target achievements.
- Monitored key performance indicators to drive sales outcomes and enhance performance.
- Delegated division of responsibilities to leverage employee talents, and promote professional growth.
- Scheduled staffing in alignment with workload, special events, such as Black Friday, and regulatory requirements.
- Ensured that loss prevention and safety measures were effectively implemented.
- Resolved customer concerns and addressed employee conflicts to maintain a positive work environment.
Assistant Store Manager; Operations
Forever 21
Evansville, IN
05.2023 - 03.2024
- Executed recruitment, interviewing, onboarding, and training as Head of Hiring.
- Acted as Morale Officer to support employee satisfaction initiatives.
- Adjusted time edits and supported payroll concerns.
- Led markdown programs to optimize inventory turnover.
- Handled significant cash transactions with precision and accountability.
- Managed cash controls to ensure financial integrity.
- Conducted monthly audits focused on loss prevention and safety improvement.
- Organized IT support, maintenance, and repairs.
- Maintained records for loyalty programs and organized contests with prizes as Credit Captain.
Stock Manager
Forever 21
Evansville, IN
01.2023 - 05.2023
- Maintained accurate inventory records and monitored stock levels.
- Developed strategies to maximize efficiency in order to reduce costs, and increase productivity.
- Created and enforced policies and procedures for the entire stock team.
- Resolved discrepancies between actual inventories and distribution records.
- Worked closely with visual marketing to ensure an adequate replenishment of the product.
- Managed inventory of supplies to ensure that materials were available when needed.
- Ownership of customer online packages, damages, and recalls.
Lead of Service; Visual Operations
Forever 21
Evansville, IN
07.2020 - 01.2023
- Took ownership of all brand areas: lingerie, active wear, men's fashion, shoes, and accessories.
- Upheld visual standards and cleanliness across all brands for a professional appearance.
- Managed product replenishment in the respective brand sections for optimal inventory levels.
- Executed seasonal floor set changes to align with marketing strategies and promotions.
- Constructed effective visual layouts, display walls, and implemented innovative merchandising.
- Updated and styled mannequins and tables to enhance product visibility.
- Maintained aesthetics through organization, color concept, and impactful merchandising.
- Provided exceptional customer service and addressed customer concerns.
Sales Associate; Visual Specialist
Forever 21
Evansville, IN
01.2020 - 07.2020
Sales Associate; Cash Register Specialist
Forever 21
Los Angeles, CA
05.2019 - 01.2020
Education
High School Diploma -
Whittier College
Whittier, CASkills
- Inventory and payroll management
- Sales forecasting and strategies
- Visual merchandising
- Recruitment and training
- Morale and performance evaluation
- Regulatory compliance
- Budgeting and cost control
- Loss prevention and safety
- Customer service and event planning
Accomplishments
Store Manager March 2024 - March 2025
- Elevated store ranking from #5 to #3 among 19 locations in Midwest district.
- Successfully advocated for 14 raises and facilitated eight promotions internally.
- Recognized on two occasions in Forever 21’s newspaper showcasing our trending collections.
- Achieved #1 position in district for credit card and loyalty programs, winning four company wide contests.
- Led initiatives during Spirit Week and organized Employee Appreciation Month.
- Participated in hiring events such as the USI job fair to recruit talent.
- Awarded with Certificate of Excellence for embodying company values: Integrity, Compassion, Teamwork, Respect, Accountability, Inclusivity.
- Elected as Operations Captain to assist and lead other store managers within the district.
- Donated over 1,000 units to local charities and organizations, supporting community engagement.
- Successfully decreased shrink results from 3% to the company goal of 2%.
- Managed total liquidation within 10 days' notice.
Timeline
Assistant to Liquidator
Forever 21 x Gordon Brothers Retail Partners LLC
02.2025 - 03.2025
Store Manager
Forever 21
03.2024 - 03.2025
Assistant Store Manager; Operations
Forever 21
05.2023 - 03.2024
Stock Manager
Forever 21
01.2023 - 05.2023
Lead of Service; Visual Operations
Forever 21
07.2020 - 01.2023
Sales Associate; Visual Specialist
Forever 21
01.2020 - 07.2020
Sales Associate; Cash Register Specialist
Forever 21
05.2019 - 01.2020
High School Diploma -
Whittier College
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