Summary
Overview
Work History
Education
Skills
Community focused
Timeline
Jemima S. Monroe

Jemima S. Monroe

Everest,WA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Business Implementation Manager

Premera
12.2016 - Current
  • Monitored vendor partner contracts and service level agreements to identify potential risks and ensure quick course correction across all Risk Capture activities
  • Project lead for building custom workflow management tool that provides high level summary data for key stakeholders and active project management for operational activities for team of 12 and five vendor partners
  • Evolved process to successfully manage 300% increase in targeted medical records to support complete and accurate risk capture
  • Improved Risk Capture failure rates for Commercial RADV by 45% between 2017 and 2021 benefit years

Assistant to the National Accounts VP

Premera
08.2013 - 12.2016
  • To VP of National Accounts Premera, Co-Led annual Operations Appreciation Week (limited budget for three campuses and telecommuters)
  • Lead admin for org structure which included vice president for National Accounts (Large and Mid-size), three directors, eight managers, and 22 team leads supported by six administrative assistants
  • Developed and implemented organizational systems to streamline daily operations burden resulting in elimination of four positions
  • Responsible for general management and documentation of 27M$ budget

Administrative Assistant to the Director

Premera
06.2012 - 08.2013
  • Lead coordinator for department celebrations
  • Administrative lead for three work-groups responsible for moving 20% of employees to regional campus
  • Administrative support for Operations directors including budget, accounts payable, regular business travel, and calendar support

Business and Data Support Clerk

Microsoft
08.2010 - 07.2011
  • Supported critical launch of extremely confidential human resources succession planning tool for c-suite leadership at Microsoft
  • Process 700+ referrals sent to collref@microsoft.com alias and track candidates through hiring process
  • Provide year-end summary analysis to Account Management team

Division Assistant

SuperMedia
03.2009 - 02.2010
    • Sales support for Managers and Media Consultants including sales production analysis and assistance with reversals and query resolutions

Administrative Assistant II

Boise State University College of Arts and Sciences
09.2005 - 06.2008
    • Created various tracking, record retention best practices and standard processes for student appeals, interdisciplinary program graduation requirements, and general oversight documentation for academic leadership

Administrative Assistant

Boise State University College Assistance Migrant Program
09.2004 - 09.2005
  • Developed activities and processes to promote higher retention rates for targeted at-risk students
  • Maintained budget and administrative documentation for compliance with federal regulations for grant based program
  • Supervised 3 student interns

Administrative Coordinator

State of Alaska Fish & Game
07.2001 - 07.2004
  • Provided training for administrative staff on division, department, state and federal procedures for administrative policies (finance, HR, travel, AP).
  • Prepared detailed documents and reports in adherence administrative processes.
  • Worked closely with others to accomplish timely invoicing and accounts receivables
  • Developed home grown tool for reducing hiring manager challenges when summer programs ramped up each May and six managers competed to fill 80+ contract portions for remote scientific field work

Education

Bachelor of Science - Social Sciences With A Minor in Psychology

Boise State University, Boise, ID
05.2008
  • National Honor's Society
  • Certificate in Diversity from Boise State in 2007

Skills

  • Unite diverse people for common goal
  • Balance short term tactics with long term strategy for best program outcomes
  • Ensure adherence with all regulatory, legal and compliance standards
  • Constant, iterative, LEAN improvements
  • Fully committed to take action, solve problems, and get stuff done
  • Mentor peers to take step up and take action
  • Adapt communication style to audience without losing message

Community focused

  • Homeowners Association Board officer roles since 2019
  • United Way campaign subcommittee lead at Premera 2013-2019
  • American Heart Association team support at Premera 2013-2015
  • Troop Treasure and Pack Mom for Boy Scouts of America 2002-2004
  • Troop Lead for Girl Scouts of America 2006-2007

Timeline

Business Implementation Manager - Premera
12.2016 - Current
Assistant to the National Accounts VP - Premera
08.2013 - 12.2016
Administrative Assistant to the Director - Premera
06.2012 - 08.2013
Business and Data Support Clerk - Microsoft
08.2010 - 07.2011
Division Assistant - SuperMedia
03.2009 - 02.2010
Administrative Assistant II - Boise State University College of Arts and Sciences
09.2005 - 06.2008
Administrative Assistant - Boise State University College Assistance Migrant Program
09.2004 - 09.2005
Administrative Coordinator - State of Alaska Fish & Game
07.2001 - 07.2004
Boise State University - Bachelor of Science, Social Sciences With A Minor in Psychology

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Jemima S. Monroe