Jemima TUKEBA
CHARLOTTE
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Wendys Fast Food
01.2020 - 08.2021
- Facilitated team discussions to address challenges and implement changes.
- Trained staff on customer service best practices for improved interactions.
- Developed training programs for new employees to enhance skills.
- Conducted regular inventory checks to maintain stock levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
CREW MEMBER
Wendys Fast Food
08.2017 - 08.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
VANCE HIGH SCHOOL
Charlotte, NC01-2019
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Customer-oriented
Timeline
Shift Supervisor
Wendys Fast Food
01.2020 - 08.2021
CREW MEMBER
Wendys Fast Food
08.2017 - 08.2019
High School Diploma -
VANCE HIGH SCHOOL
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