Jemimah Green

While employed at Shake Shack I am responsible for

• Led sales team in achieving quarterly targets through strategic planning and execution.
• Fostered a collaborative environment, encouraging open communication among team members.
• Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
• Managed a high-performing sales team, consistently achieving and surpassing set targets.

During my employment I was responsible for

• Maintained cleanliness and organization of theater spaces to enhance guest experience.
• Operated point-of-sale systems for ticket and concession sales, ensuring accurate transactions.
• Enforced safety protocols and guidelines to ensure a secure environment for guests and staff.
• Monitored inventory levels of concessions, reporting shortages to management for timely replenishment.
• Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.

During my employment I learned how to

• Trained and mentored new cashiers in customer service best practices and register operations.
• Resolved customer inquiries and issues efficiently, promoting positive shopping experiences and loyalty.
• Analyzed sales data to identify trends, informing inventory management and promotional strategies.
• Maintained cleanliness and organization of the cashier area, adhering to health and safety standards.
• Assisted customers by answering questions and fulfilling requests.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.