Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jemina Basco

Raritan,NJ

Summary

I leveraged my expertise in customer service delivery and bilingual communication at Dunkin to enhance client satisfaction and loyalty. By implementing innovative service strategies and fostering strong client relations, I significantly contributed to acquiring new clients through referrals, showcasing my ability to manage high call volumes efficiently. Utilize analytical skills to identify areas for improvement and implement effective solutions.

Overview

7
7
years of professional experience

Work History

Customer Service

Dunkin
04.2018 - Current
  • Developed and implemented strategies for top-tier customer service.
  • Provided exceptional customer service by addressing inquiries quickly and professionally.
  • Provided exceptional customer service to obtain new clients through referrals.
  • Enhanced customer loyalty through exceptional customer service and personalized recommendations.
  • Provided language translation services for customer service inquiries.
  • Managed high call volume while maintaining excellent customer service standards.

Activities Assistant

Bridgeway
10.2023 - 01.2024
  • Developed and implemented strategies for top-tier customer service.
  • Provided exceptional customer service by addressing inquiries quickly and professionally.
  • Provided exceptional customer service to obtain new clients through referrals.
  • Enhanced customer loyalty through exceptional customer service and personalized recommendations.
  • Provided language translation services for customer service inquiries.
  • Managed high call volume while maintaining excellent customer service standards.

Education

Associate Degree In Health Science - Health Sciences

Raritan Valley Community College
Somerville, NJ
05.2025

Skills

  • Customer service delivery
  • Residential customer service
  • Customer service monitoring
  • Customer service support
  • Healthcare customer service
  • Client relations and customer service

Languages

Filipino
Native or Bilingual

Timeline

Activities Assistant

Bridgeway
10.2023 - 01.2024

Customer Service

Dunkin
04.2018 - Current

Associate Degree In Health Science - Health Sciences

Raritan Valley Community College
Jemina Basco