Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jemina Bass

Somerset,NJ

Summary

Eager to help a young family grow and prosper. I have had many career moves over the years and am looking to get back into the earlier years as an a childhood educator by working with a family that requires help raising their children

Overview

29
29
years of professional experience
1
1
Certification

Work History

Cashier/Pharmacy Technician Assistant

Shoprite Pharmacy
09.2023 - Current
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Performed safety checks when dispensing medications to optimize patient safety.
  • Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
  • Typed and printed out prescription and medication labels.
  • Distributed medicine and supplements from stock containers to correct packages.
  • Gathered and bagged prescriptions and prepared extemporaneous pharmaceuticals.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Requested updated prescriptions and medical information from physicians.
  • Implemented strong filing techniques to sort and store important documents and medical forms.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Developed and implemented improvements to pharmacy organization system.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Pharmacy Technician

CVS Pharmacy
04.2023 - 07.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Quality Assurance Technician

Staffmark/Spoonflower, Inc
07.2021 - 08.2022
  • Assures quality product by conducting in-process inspections, evaluating finished product
  • Document and report inspection findings and results
  • Initiate Non-Conformance reports (Scrap Reports) as required
  • Work with other company personnel to resolve inspection questions
  • Perform other miscellaneous duties as assigned by managers
  • Executes batch record review
  • Performs a wide variety of activities to ensure compliance with applicable regulatory requirements
  • Participates in developing Standard Operating Procedures (SOPs) to ensure quality objectives are met
  • Maintains routine programs and processes to ensure high quality products and compliance with current Good Manufacturing Practices (GMPs) and Good Laboratory
  • Practices GLPs)
  • Reviews manufacturing, deviations, change controls, environmental monitoring and quality control data for in-process and finished products
  • Works directly with operating entities to ensure that inspections, statistical process control analyses and audits are conducted on a continuing basis as specified to enforce requirements and meet specifications
  • May participate in the gathering annual product reviews information and the development of training programs regarding all aspects of producing quality products
  • Normally receives very little instruction on routine work, general instructions on new assignments
  • Perform other work as assigned

Production Manufacturing Technician

QuvaPHARMA Inc
01.2018 - 07.2021
  • Responsible for the overall product quality on the packaging line for production of labeling and packaging as well as documenting all activities completed on batch record by all team members
  • Improved productivity of production process leading training initiatives and revamping processes and narrowing the margins of error
  • Increased production by doing it right the first time by 80 %, and accelerated processing time by 90%
  • Led and assume training assumed for production technicians on cGMP practices, as a six sigma green belt has credited as instrumental
  • Performed procedures which include a line clearance, issued of Master batch record, generation of the BUD for packaging and labeling of all materials/ components used in the packaging room are in compliance with SOP's lot clearance cards and batch record
  • Analysis for all applicable products manufactured
  • Review of specific in-process, and finished product test data
  • Document retrieval from local files and archives, as required for submissions and customer requests
  • Assist in process audits and internal audits as needed
  • Report Error Weekly Metrics (Right the First Time) found during review to
  • Management
  • Report of weekly/monthly/quarterly metrics (Right the First time, Error free and
  • Success Rate) to Quality Management
  • Facilitate and Coordinate with Project teams to enhance, improve and streamline batch records cycle time
  • Navigate through various online platforms, including JDE and Track Wise
  • Facilitate and support online platforms implementation including Veeva and BRAM
  • Initiate product non-conformance investigations and deviation investigations in
  • Track Wise as necessary
  • Assist in inter-departmental training and provide compliance guidance to personnel
  • Performance of accurate documentation of in process inspections and retain of samples for review
  • Maintain appropriate control and labeling of finished goods in preparation for release to quarantine
  • Communicate all issues effecting inspection of components during line clearance and line has been verified
  • Provide oversight to inspection team and labeling team with any quality issues or line processes and workflow
  • Maintained complete review and control of packaging batch records to assure appropriate completion and handling of batch record
  • Work with appropriate managers to communicate manufacturing, packaging and safety concerns, as well as personnel concerns to resolves all issues related to product quality
  • Follows Personal Protective Equipment policies and procedures including gloves mask safety shoes and protective eye protection required
  • Follows established safety requirements and adheres to Health, safety and environmental guidelines
  • Duties performed includes: utilization R785 Roller-bag Labeler, over-wrap packer on the 10 ml, 5ml, and 1 ml and the Operation of the tabletop syringe wrap, which secures the sterility of these products effectively and efficiently
  • Also utilized the
  • Operation of the Love shaw case/erect as well as the packaging and labeling syringe and bags
  • Troubleshoot method labeling machinery usage and instrument operations, providing assistance to fellow technicians
  • Providing resources, rules, effectively convey instructions and presented to co- workers and team members, providing technical support as needed.

SANOFI PASTUER /MANPOWER
01.2016 - 01.2017
  • Execute manufacturing or manufacturing-support processes according to standard operating procedures and current curriculum
  • Support schedule adjustments to meet production, material receipt and shipping requirements and review schedule
  • Perform and understand detailed processes to include: filtration, reagent preparations, fractionated, viral resolve and viral inaction
  • Knowledge and understanding of test methods and interpretation of results
  • Verify and enter production parameters per SOP and Batch Records
  • Accurately complete documentation in batch records, logbooks, forms and other
  • GMP documents
  • Demonstrate training progression through assigned curriculum
  • Knowledge of cGMP requirements to ensure adherence to compliance policies and regulations
  • Wear the appropriate PPE when working in manufacturing and other hazardous working environments
  • Proactively maintain a clean and safe work environment by performing sanitizing with IPA use on all lines clearances duties and looks for opportunities to improve
  • Take necessary action to eliminate safety hazards and communicate to others any observed unsafe behaviors
  • Practices safe work habits and adheres to safety procedures and guidelines
  • Develops and practices understanding of GMPs and how they apply to specific responsibilities
  • Follows verbal and written procedures in operating production equipment and performing processing steps; accurately completes appropriate production documentation
  • Identifies, escalates, and documents events that deviate from normal operation; participate as needed in investigations
  • Maintains cleanliness and orderliness of operational area
  • Stocks production area with supplies
  • May perform support functions for more senior operators
  • Additional Responsibilities:
  • Equipment Preparation
  • Builds cleans and sterilizes equipment to support Media/Buffer Preparation
  • Purification, and Cell Culture equipment preparation
  • Develops and demonstrates general knowledge of Autoclave
  • Develops and demonstrates general knowledge of Cleanout of Place (COP)
  • Media / Buffer Preparation
  • Develops and demonstrates a general understanding of gas and liquid filtration
  • Develops and utilizes understanding PM, CIP, and SIP operations to prepare equipment for Media Preparation operations
  • Develops and demonstrates a basic understanding of the application of sanitization practices.

Corporate Customer Service Representative

AT&T
01.2015 - 01.2016
  • Inbound Customer Service Representatives responsible for providing a superior customer experience and service to internal and external customers
  • Data annotations Data labeling Data collection SQL
  • Customer resolve complaint and save customer from account cancellation
  • Self-motivated team player I enjoy working in a fast-paced environment
  • Able to handle a high volume of telephone inquiries while ensuring high customer satisfaction
  • As representative I will serve as a resource for answering questions via phone and email and for initiating research when necessary, to help drive "One Call Resolution"
  • Serve as the point of contact between customers and other departments within the company, including other units
  • Inbound Customer Service Representatives responsible for providing a superior customer experience and service to internal and external customers
  • Data annotations Data labeling Data collection SQL
  • Communicative level of English Fluent
  • Great communication skills
  • Dedication and ability to meet deadlines
  • Commitment delivery high quality results
  • Desire to be a part of global community
  • Customer support
  • Key performance indicators-KPI
  • Trend analysis
  • MS Excel/ PowerPoint
  • Dispute resolution

Corporate Customer Service Representative

SF STAFFING SOLUTIONS
01.2015 - 01.2015
  • Provide call center high volume calls
  • Well organized with strong attention to detail
  • Excellent telephone etiquette and communication skills are essential
  • Able to work in a high call volume call center and multitask independently with minimal supervision
  • First point of contact for employee, manager and customers calling service center
  • Efficiently respond to request regarding health services provided and product services
  • Able to utilize case management tools to trace request and appointments scheduled
  • Perform intake, sorting, tracking and distribution of client information for processing
  • Serve as the point of contact between customers and other departments within the company, including other units
  • Inbound Customer Service Representatives responsible for providing a superior customer experience and service to internal and external customers
  • Data annotations Data labeling Data collection SQL
  • Communicative level of English Fluent
  • Great communication skills
  • Dedication and ability to meet deadlines
  • Commitment delivery high quality results
  • Desire to be a part of global community
  • Corporate Customer Service PT

customer service

WEISS MARKET
01.2014 - 01.2015
  • Taking a flexible approach to providing, in either Shop or self- checkout in store
  • Provide a professional tone, language and style for customers and situations
  • Respond appropriately to customers' questions and comments
  • Screened calls; handled wafflers' and "insistent callers"
  • Creating a good first impression
  • Handled and recorded cash payments and online E payments with credit cards etc
  • Build great customer base and relationships and loyalty
  • Promote and represent Trust and policies at all times
  • Project a professional image face to face, on the phone and via- email
  • Able to control a conversation and quickly obtain relevant information
  • Able to remain calm when dealing with emotional, difficult or distressed customers
  • Inbound Customer Service Representatives responsible for providing a superior customer experience and service to internal and external customers
  • Data annotations Data labeling Data collection SQL
  • Serve as the point of contact between customers and other departments within the company, including
  • Communicative level of English Fluent
  • Great communication skills
  • Dedication and ability to meet deadlines
  • Commitment delivery high quality results
  • Desire to be a part of global community
  • Communicative level of English Fluent
  • Great communication skills
  • Dedication and ability to meet deadlines
  • Commitment delivery high quality results
  • Desire to be a part of global community
  • Customer support
  • Key performance indicators-KPI
  • Trend analysis
  • MS Excel/ PowerPoint
  • Dispute resolution

Production Technician II

3M-PHARMACEUTICALS
08.2014 - 11.2014

Home Healthcare Aide / Caregiver

VNA Health Care
01.2010 - 01.2013
  • Recorded patients' pulse respiration temperature, and respiration
  • Maintaining the comfort and dignity of patients at all times
  • Providing emotional support to patients
  • Helping patient to dress and undress
  • Provide a clean sanitized bedroom for patient
  • Organized, tidy all medication in a safe environment
  • Preparing patient for examination
  • Supporting the work of qualified VNA nurses
  • Can remain calm in difficult situations and support others at the same time
  • Good verbal written and communication skills along with excellent telephone manner
  • Legal/corporate Office Support

Manufacturing Tech/ Operator

StaffMark Staffing/XPO Logistics
01.2005 - 01.2010

Johnson & Johnson
01.2001 - 01.2005

Teacher

Early Childhood Education
01.1995 - 01.2005
  • 5
  • After school program K7-12
  • Curriculum development within New Jersey state guidelines
  • Communication
  • Excellent communication skills

Education

High school diploma -

P.H.S
Park Avenue, New Jersey

Associate's - Pre law

Fairleigh Dickinson University, Florham
Florham Park, NJ

Skills

  • Pharmacy Operations
  • Dispensing Patients Medication
  • Answering Customer Questions
  • Ordering and Stocking Medications
  • Critical Thinking
  • FDA and HIPAA Compliance
  • Resolving Customer Issues
  • Labeling Prescriptions

Certification

  • Licensed Pharmacy - 2023-2024

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Cashier/Pharmacy Technician Assistant

Shoprite Pharmacy
09.2023 - Current

Pharmacy Technician

CVS Pharmacy
04.2023 - 07.2023

Quality Assurance Technician

Staffmark/Spoonflower, Inc
07.2021 - 08.2022

Production Manufacturing Technician

QuvaPHARMA Inc
01.2018 - 07.2021

SANOFI PASTUER /MANPOWER
01.2016 - 01.2017

Corporate Customer Service Representative

AT&T
01.2015 - 01.2016

Corporate Customer Service Representative

SF STAFFING SOLUTIONS
01.2015 - 01.2015

Production Technician II

3M-PHARMACEUTICALS
08.2014 - 11.2014

customer service

WEISS MARKET
01.2014 - 01.2015

Home Healthcare Aide / Caregiver

VNA Health Care
01.2010 - 01.2013

Manufacturing Tech/ Operator

StaffMark Staffing/XPO Logistics
01.2005 - 01.2010

Johnson & Johnson
01.2001 - 01.2005

Teacher

Early Childhood Education
01.1995 - 01.2005

High school diploma -

P.H.S

Associate's - Pre law

Fairleigh Dickinson University, Florham

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