Customer assistance, greeting and engaging customers.
Problem resolution, identifying issues and finding solutions.
Order processing, accurately entered customer orders into the system, tracking, and verified.
Stay updated and informed about product knowledge and provided alternative recommendations.
Performed various data entry tasks.
Customer Service Representative
Maximum Healthcare Service
01.2023 - 08.2024
Addressed customer inquiries and delivered detailed product information through phone and email communications, ensuring clarity in procedures and documentation.
Resolved account and service issues with promptness, while maintaining accurate updates to customer databases.
Assisted in business integration by handling document coordination and distribution during organizational acquisitions.
Customer Representative Service
Fashion Nova (Corporate Office)
11.2021 - 09.2022
Developed and executed marketing strategies that bolstered brand visibility and aligned with company goals.
Addressed customer inquiries and issues with timely and professional conflict resolution, maintaining high service standards.
Analyzed industry trends to guide marketing efforts and identified operational enhancements, leading to cost savings and profitability increase.
Customer Service Agent
Quatar Airways
10.2019 - 10.2021
Provided in-depth customer support by resolving issues, processing transactions, and informing clients on product details.
Reviewed and verified customer documentation to deliver prompt and precise service responses.
Maintained inventory accuracy through vigilant monitoring of database systems, contributing to operational efficiency.
Customer Service Representative
Prudential Insurance
01.2016 - 10.2019
Resolved customer inquiries and issues, contributing to enhanced satisfaction levels through comprehensive support and effective problem-solving.
Conducted thorough analysis of account and service histories to identify patterns, enabling targeted improvements in service quality.
Managed high-volume customer interactions, averaging 150 per day, while maintaining a hospitable and knowledgeable service environment.