Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jemisha Brantley

Rochester

Overview

9
9
years of professional experience

Work History

Customer Service Representative (Contract)

Chenega
01.2024 - 03.2025
  • Customer assistance, greeting and engaging customers.
  • Problem resolution, identifying issues and finding solutions.
  • Order processing, accurately entered customer orders into the system, tracking, and verified.
  • Stay updated and informed about product knowledge and provided alternative recommendations.
  • Performed various data entry tasks.

Customer Service Representative

Maximum Healthcare Service
01.2023 - 08.2024
  • Addressed customer inquiries and delivered detailed product information through phone and email communications, ensuring clarity in procedures and documentation.
  • Resolved account and service issues with promptness, while maintaining accurate updates to customer databases.
  • Assisted in business integration by handling document coordination and distribution during organizational acquisitions.

Customer Representative Service

Fashion Nova (Corporate Office)
11.2021 - 09.2022
  • Developed and executed marketing strategies that bolstered brand visibility and aligned with company goals.
  • Addressed customer inquiries and issues with timely and professional conflict resolution, maintaining high service standards.
  • Analyzed industry trends to guide marketing efforts and identified operational enhancements, leading to cost savings and profitability increase.

Customer Service Agent

Quatar Airways
10.2019 - 10.2021
  • Provided in-depth customer support by resolving issues, processing transactions, and informing clients on product details.
  • Reviewed and verified customer documentation to deliver prompt and precise service responses.
  • Maintained inventory accuracy through vigilant monitoring of database systems, contributing to operational efficiency.

Customer Service Representative

Prudential Insurance
01.2016 - 10.2019
  • Resolved customer inquiries and issues, contributing to enhanced satisfaction levels through comprehensive support and effective problem-solving.
  • Conducted thorough analysis of account and service histories to identify patterns, enabling targeted improvements in service quality.
  • Managed high-volume customer interactions, averaging 150 per day, while maintaining a hospitable and knowledgeable service environment.

Education

High School Diploma - undefined

Penn Foster

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training
  • De-escalation techniques

Timeline

Customer Service Representative (Contract)

Chenega
01.2024 - 03.2025

Customer Service Representative

Maximum Healthcare Service
01.2023 - 08.2024

Customer Representative Service

Fashion Nova (Corporate Office)
11.2021 - 09.2022

Customer Service Agent

Quatar Airways
10.2019 - 10.2021

Customer Service Representative

Prudential Insurance
01.2016 - 10.2019

High School Diploma - undefined

Penn Foster
Jemisha Brantley