JEMIYOTAN LAURA IDEMUDIA
Dallas,TX
Summary
Driven professional with a proven track record in customer service and office management, notably at Topmak Health Care Service. Excelled in handling high call volumes and managing sensitive information, showcasing exceptional data entry skills and a commitment to customer satisfaction. Demonstrated ability to maintain confidentiality and balance budgets, underlining both hard and soft skill expertise.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Topmak Health Care Service
02.2023 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Office Manager
OVIOSA AFRICAN MARKET
03.2020 - 02.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Science - Political Science
AMBROSE AILI UNIVERSITY
NIGERIA06.2009
BAM - Business Administration And Management
FEBRAL POLYTHINIC IDAH
NIGERIA11.2005
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Payment Processing
- Customer Relations
- First Call resolution
- Customer Relationship Management
- Appointment Scheduling
- Documentation And Reporting
- Billing coordination
Timeline
Customer Care Representative
Topmak Health Care Service
02.2023 - Current
Office Manager
OVIOSA AFRICAN MARKET
03.2020 - 02.2023
Bachelor of Science - Political Science
AMBROSE AILI UNIVERSITY
BAM - Business Administration And Management
FEBRAL POLYTHINIC IDAH
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